Customer Service Quality Assurance

Teresa Gibbs

**** ********** ****

Ellicott City, MD 21043

Telephone: 410-***-****

Email: ******@*****.***

______________________________________________________________________________

Qualifications: Senior DE Underwriter with Active Chums ID

Experience in underwriting mortgage loans, analyzing financial information and handling mortgage related

documentation. Strong process, coordination, and supervisory experience. Personable, decisive, and well versed at

handling difficult customer service issues. Areas of expertise include:

*Analyzing Conventional, FHA, VA credit and appraisals according to guidelines

*Underwriting Conventional, Jumbo, Flexible, DE/PHFA Bonds, EA Approvals, Fannie Mae/Freddie Mac and Special

Products

*Performing various calculations to ensure mortgage product guidelines are met

*Highly skilled in Mortgage Banking software such as Desktop Underwriter, Loan Prospector, Omni, Pilot,

Co Pilot, Lendscape, AS300/400, Lincs System and Windows, blitz docs, Eclipse

*Professionally trained Underwriter/Processor/Closer/Post Closer

*Excellent communication skills, both written and verbal

*12 years manual underwriting and DU/LP underwriting experience

*15 plus years of loan administration experience primarily concentrated in collateral analysis across all credit

spectrums, audit, servicing, quality control, compliance, sales, customer service

Knowledge of Wells Fargo underwriting guidelines, policies, and internal systems.

*Proven success in current underwriting role and demonstrated ability to meet and exceed expectations.

*Thorough understanding of underwriting policies and procedures, as well as investor guidelines and regulatory updates

including knowledge of FHA, VA, FNMA, and FMLMC guidelines and standards.

*Familiar with LP and DU underwriting.

*Familiarity with review and understanding of complex tax documentation.

*High degree of attention to detail.

*Proactive and timely communication to customers and business partners on loan decisions and underwriting

guidelines.

*Superior internal and external customer service skills, interpersonal and communication skills.

*Strong organizational skills.

*Ability to work in a flexible and production oriented environment.

Professional Experience:

9/2010-Present American Bank, Greenbelt, MD

Senior DE Underwriter, Active Chums ID

Completes a thorough analysis of loan files to determine compliance with PenFed, investor FHA and VA

guidelines. Trains all staff on regulations and compliance requirements

Evaluates the entire credit package and collateral for residential mortgage loans and ultimately ensures an

investment quality loan product and creditworthiness of the borrowers and acceptability of the collateral.

Identifies potential quality loans to be held in portfolio if secondary market guidelines cannot be met.

Verifies the accuracy of all calculations.

Recommends the loan disposition, for loan amounts in excess of authority limitations, to Manager.

Maintains a working knowledge of secondary market underwriting guidelines, private investor and

private mortgage insurance guidelines.

Assists in the development of underwriting standards.

Assists mortgage loan consultants in qualifying loans.

Provides assistance to processors, giving general guideline interpretations and answering questions on

specific loan files.

Responds to post closing review and audits in a timely fashion.

5/2010-9/2010 Wellsfargo Home Mortgage, Chester, PA

Consumer Ln Underwriter 3

Responsible for reviewing, analyzing, approving and underwriting large, unusual or complex

individual consumer requests and products within company and industry guidelines. Dependent on

individual consumer requests and products within company and industry guidelines. Dependent on division and

complexity of underwriting, functions may include reviewing financial statements, credit reports, and applicable

ratios(i.e. Debt ratios, loan-to-value); evaluating; examining transactions to ensure accuracy and completeness;

preparing formal reports for review; ensuring that documents are consistent and uphold to company and industry

guidelines; implementing fraud detection techniques, performing compliance reviews; assisting with re-negotiations

of loans based on lending guidelines; contacting customers and partners to gather information to make appropriate

decisions, explain rationale behind credit decision. May provide work direction and/or training to lower level team

members and provide performance feedback to supervisor/manager

2005-2009 GMAC Mortgage, Horsham, PA

Senior Underwriter

* Processed FHA, Conventional, Jumbo, Special Products, DE Bond loans

* Communicate loan decisions to Customer Loan Specialist, and Loan Officers

* Re-structure loan submissions to ensure approval according to guidelines

* Participated in the orientation of new personnel to ensure consistency

* Work with co-workers (team leaders, processors and Loan Officers) to identify

potential solution/alternatives for difficult/denied loans

* Review closed loans for eligibility with respect to Fannie Mae’s Selling guide, and/or

negotiated terms as defined by contracts with Fannie Mae’s lender partners

* Perform risk analysis and make decision regarding deficiencies identified during the review

process

* Identify transaction components that indicate a potential for fraud and perform sufficient

investigative work to resolve issues that are identified

* Accurately record data and review conclusions in QAS (Quality Assurance System)

* Professionally communicate the results of file reviews both verbally and in written format to

internal and external customers

* Maintain a sound knowledge of Fannie Mae guidelines, DU guidelines, and risk assessment

tools used to decision mortgage loans

* Maintain a sound knowledge of secondary market activity, practices, and business/industry

practices as they impact underwriting quality and origination activity

2003-2005 American Home Mortgage, Columbia, MD

Underwriting Team Lead

* Utilized desktop underwriter, mortgage serve, pilot and other automated

underwriting technology

* Maintained close communications with processors, and loan officers for

proper and timely processing

* Trained Processors and Originators

* Regularly used independent judgment/decision making to look at ways to

improve the origination process

* Processed Conventional, FHA and VA loans

2001-2003 Baltimore American Mortgage, Hanover, MD

Processor/Closer II

* Managed mortgage pipeline

* Processed Conventional. FHA, VA and Bond loans

* Ensured closing dates were met successfully

* Determined and obtained acceptable methods of documentation

* Performed various additional tasks as assigned

Education:

Master of Divinity, Oral Roberts University, Tulsa OK

Bachelor of Science in Education, Oral Roberts University, Tulsa OK

Contact this candidate