Customer Service Manager
Resume:
Lindsey K. Sharp
Hummelstown, PA 17036
**********@***.***
PROFESSIONAL OBJECTIVE
- To obtain a full-time job as a therapist in the mental health field.
HIGHLIGHTS OF QUALIFICATIONS:
- Graduate education in clinical and counseling psychology with licensure eligibility
- Extensive management experience with proven leadership skills
- Demonstrated effective counseling skills in:
Group facilitation
Cognitive-Behavioral Therapy (CBT)
Narrative Therapy
Dialectal Behavioral Therapy (DBT)
Psychoanalytic Therapy
Client-centered Therapy
Case note documentation
Legal and ethical guidelines
Knowledge and use of assessment tools
EDUCATION
Chestnut Hill College - Chestnut Hill, Pennsylvania
Masters of Science in Clinical Psychology
Graduated July 2013
GPA 4.0
The Pennsylvania State University - Center Valley, Pennsylvania
Bachelors of Science in Psychology
Graduated May 2011
Major GPA 3.8
CLINICAL EXPERIENCE
Intern Therapist - Lehigh Valley Health Network: Alternatives Adult Partial Hospitalization
8/2012 - 7/2013, Bethlehem, Pennsylvania
- Provided a trusting, open and compassionate environment supporting clients (ages 18-80) to resolve
noted issues that impaired daily quality of living restrictions.
- Provided caring support and a stimulating and challenging environment with patients experiencing
psychotic symptoms in a positive manner that facilitated growth and insight.
- Completed intake assessments for clients and formulated appropriate treatment plans.
- Maintained accurate case notes documenting client progress.
- Monitored conditions of clients to evaluate success of treatment and adapted treatment plans as
needed.
- Demonstrated a strong knowledge of patient assessment skills.
- Ensured time management was utilized when scheduling and providing therapy to provide patients
with quality treatment.
- Facilitated pre-certification of service with funding entities.
- Utilized Centricity CPO EMR for documentation.
- Implemented discharge planning and collaboration with outside agencies.
- Documented individualized treatment interventions and client progress on a regular basis.
- Planned and facilitated groups for clients, utilizing a CBT approach.
- Taught various psychological-education groups.
- Observed family therapy sessions that were led by a licensed marital and family therapist.
- Observed sessions held with clients and psychiatrists, thus increasing knowledge in psychiatric
medications.
- Completed approximately 1,000 overall hours, approximately 600 of them being client-contact hours.
Resident Assistant - Hazelden Halfway House
1/2009 - 2/2010, Chicago, Illinois
- Assisted and supervised residents as necessary.
- Portrayed a wealth of knowledge in the 12-step programs of AA, NA, and Al-Anon.
- Trained, oriented, and mentored new and current team members.
- Collected urine specimens from residents for drug and alcohol screening.
- Answered telephone appropriately and communicated effectively.
- Reported resident concerns to lead Recovery Coach.
- Encouraged and assisted with coordination and facilitation of therapeutic programs.
- Facilitated several group therapy sessions weekly.
- Patrolled entire residence for drug and alcohol use.
- Earned Employee of the Month in 4/09 and 1/10.
VOLUNTEER EXPERIENCE
Peer Educator and Tutor - Penn State Harrisburg
1/2005 - 3/2006, Middletown, Pennsylvania
- Assisted students with academia related work in the subjects of Algebra, Trigonometry, Psychology,
and Statistics.
- Created learning manuals and assisted students in developing study skills.
- Educated and assisted students concerning the topic of time management.
LEADERSHIP EXPERIENCE
Shift Manager - David’s Bridal
10/2006 - 4/2008, Harrisburg, Pennsylvania
- Demonstrated leadership skills by supervising up to 15 team members per shift.
- Completed employee evaluations and met with team members for quarterly reviews.
- Provided quality customer service by responding to and documenting customer grievances.
- Completed quarterly reports documenting sales and marketing trends to store manager.
PROFESSIONAL DEVELOPMENT
- American Counseling Association (student member) 2012 - present
- American Psychological Association (student member) 2012 - present
- Focusing and Mindfulness Workshop November 2012
Skills
- MS Word
- MS Excel
- MS Outlook
REFERENCES
- Available upon request.
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