Customer Service Administrative Assistant
Resume:
JALEESA VAN PUTTEN
Philadelphia, Pa 19046
*****************@*****.***
OBJECTIVE
A dynamic customer service representative who utilize creativity,
leadership and teamwork to design and execute solutions that create
customer value. An Effective communicator with the ability to create
advancement for the future of the company.
EMPLOYMENT HISTORY
7/2013-Present US Security Associations
Philadelphia, PA
Security Guard
. Investigates and/or reports hazards, unusual or suspicious
circumstances to campus police unit for correction or
follow- up actions; maintains contact with campus police.
Patrols assigned areas on foot, checking for fires,
vandalism, suspicious activity or persons or safety/fire
hazards. Responds to alarms and dispatched calls; decides
what actions to take based on situation, facts known and
position limitations. Monitors security surveillance
monitors. Front desk answering inbound calls.
3/11 - 7/2013 Anthem Blue Cross
Philadelphia, PA
Call Center Representative
. Collected customer feedback and made process changes to
exceed customer satisfaction goals. Demonstrated mastery of
customer service call script within specified time frames.
Provided accurate and appropriate information in response
to customer inquiries. Built customer loyalty by placing
follow-up calls for customers who reported product issues.
Properly directed inbound calls in phone queues to improve
call flow.
3/2010 - 3/2011 The Children's Law Center
Brooklyn, NY
Administrative Assistant
. Answered incoming telephone calls and provided
information to callers; scheduled appointments and
meetings; organized hard copy and electronic files and
retrieved organizational documents, records, and reports
as requested; interacted with vendors and clients to
provide needed assistance; purchased supplies and
equipment and maintained supply inventory; and assisted
with special events including fundraising activities and
annual meeting
EDUCATION
2012 First Care of New York, Brooklyn, NY ~ Personal Care
Certification
2011 ASA The College for Excellence, Brooklyn, NY ~ Criminal
Justice Studies
2007 Edward R. Murrow High School, Brooklyn, NY ~ GED
References Available Upon Request
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