Customer Service Manager
Resume:
D ave Palmer
Langhorne, Pa. *9047
******@*******.***
CAREER OBJECTIVE
Seeking a challenging position where I can utilize my diverse skills, such as strong
organizational abilities, people development skills, and strong leadership background.
QUALIFICATIONS
A wide range of job field backgrounds, with lots of experience in customer service and
leadership roles.
SKILLS
Ability to multi-task and work in a fast paced environment
Ability to demonstrate good judgment under pressure
Proficient in Microsoft Office (Word, Excel, and PowerPoint)
Prides oneself in keeping a professional image and a positive attitude
Able to meet deadlines
Exceptional communication skills both written and oral
Excellent phone etiquette
PROFESSIONAL EXPERIENCE
HOSTESS BRANDS INC., Philadelphia, PA
Fleet Department Administrative Assistant
July 2010 to November 2012
Major responsibilities were to assist Fleet Manager maintain fleet of approximately 630 vehicles
in mid states region. My primary responsibilities were to procure parts for fleet vehicles through
requisition process to include parts ordering through the Perfect Commerce E-Scout ordering
system. Additional duties included maintaining regional asset list, maintaining vehicle
maintenance schedules, inter-regional plant billing, assist in managing fuel card policy, assist in
managing vehicle registration renewals, assist in managing EZ Pass account, process payroll
weekly (25 employees), processing inventories for 20 depots, and additional various duties
required by Fleet Manager.
TIRES PLUS TOTAL CAR CARE, Mount Laurel, NJ
Automotive Facility Manager
July 2005 to July 2010
Major responsibilities were to oversee the operation of sales and service department functions. I
was accountable for full profit and loss results. Maintain good customer relations through
outstanding customer service. Implement, track, and enforce all company processes.
.
D ave Palmer
243 White Swan Way
Langhorne, Pa. 19047
******@*******.***
PEP BOYS AUTOMOTIVE, Philadelphia, PA
Service Manager
June 2004 to July 2005
Major responsibilities were to oversee the operations of service department functions. I was
accountable for full profit and loss results. Maintain good customer relations through outstanding
customer service. Implement, track, and enforce all company processes.
GOOD YEAR TIRE & RUBBER CO. D.B.A JUST TIRES, Fairless Hills, PA
Store Manager
July 1991 to June 2004
Major responsibilities were to oversee the operations of sales and service department functions. I
was accountable for full profit and loss results. Maintain good customer relations through
outstanding customer service. Implement, track, and enforce all company processes.
EDUCATION
NESHAMINY HIGH SCHOOL, Langhorne, PA
High School Diploma
BUCKS COUNTY COMMUNITY COLLEGE, Newtown, PA
Business Administration
WORK RELATED TRAINING AND AWARDS
Professional Store Manager Phase 1 and 2
Coaching and Counseling Program
Ken Blancard’ s Situational Leadership II and Building High Performance Teams
DDI’s “Target Selection” Interview Process
“Excellent Store Audit Certificate of Achievement” (Received Twice)
2008 Store Of The Year Award
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