Project Management

COVER LETTER

Dear Sir/Madam,

My extensive top-level background in information-technology makes me

exactly the kind of value-added candidate you need in the Senior IT

Management positions at your esteemed company. With more than 13 years of

progressively responsible experience, I offer a distinguished career

earmarked by accomplishments in leading and directing information-

technology operations across broad disciplines, including user policy

management, software development, testing, production support, project

management, database technologies, IT Infrastructure management,

Configuration/Change and Release management, customer satisfaction, vendor

relationships, strategic planning, staff development, promoting change and

improvement, and technology implementation. My proven track record includes

planning implementation of new technology projects and developing

technology strategies that align with business needs while ensuring that

products meet customer needs and corporate goals. In fact in my previous

Job at Verizon (www.verizon.com),a multi-billion dollar company with more

than 25,000 employees worldwide, I have played a major role in planning and

directing IT solutions to automate call center operations using

VZInsight/Call manager application from planning through implementation

that include handling various types of customer base ( consumer, business,

vendor, Government, retail and wholesale). Your organization will gain from

my strong sense of dedication, solid work ethic, teamwork skills, and

ability to find solutions blended with sense of humor of course. I work

hard to excel at guiding the organization past the obstacles and on course

to meeting its goals.

Employing a unique combination of expertise in key areas in which

businesses require assistance, along with practical, intuitive management

skills that make me a motivated, dynamic problem-solver, I can grasp the

larger picture, envision broader challenges, marshal resources, and

motivate team members - and do it all with energy, resourcefulness, and

tenacity. Should you wish to reach me please call 469-***-**** or E-mail me

at ********@*****.***. I really appreciate your consideration.

Enclosed below a copy of my resume for your consideration.

Sincerely,

ASIF AKBAR

ASIF AKBAR

Email: *****.****@*****.***

Phone: 469 - 735 - 0491

Summary

. IT Professional with more than 13 years of experience in

Information Technology projects.

. Previously served in Verizon and Bank of America as

Technical Lead Systems Consultant.

. Proficient in IT Project Management lifecycle and

Enterprise Architecture Standards.

. Expert knowledge of software development life cycle using

Agile, Waterfall methodologies.

. Hands-on knowledge in design, coding, testing and

implementation using Java and .Net Technologies

. Expertise in

o E-Commerce technology.

o Internet, Intranet, database related projects.

o AppServers such as IBM WebSphere, Weblogic,IIS 6.0.

o Web protocols: SOAP, XML webservices,WSDL, TCP/IP and

Sockets.

o Microsoft Technologies: Microsoft .NET Platform, COM+,

Visual Studio.

o Excellent understanding of information security concepts,

protocols, industry best practices, and strategies

. Specialized in

o Object Oriented Programming using, C#,JAVA, Microsoft .NET

framework,Unified Modeling Language

o Oracle 10g, SQL server 2008, DB2 9.0

o (UML), distributed object computing Using .Net Remoting,

CORBA, IONA orbix, COM+ and RMI.

o Windows, Sun Solaris, AIX platforms

. Management Experience:

o Over 8 years of experience in Project Planning,

Implementation and Execution.

o Resource Planning, Budget preparation, Vendor liaison and

HW/SW Procurement

o Expertise in Release management, Configuration management,

Change Management, Outsourcing and contingency management

o Provide professional, technical and quality customer

service to internal and external clients

o Plays an active role in managing technical issues and

assigns technicians to provide technical services to the

operational and support departments

Skills

Programming: JAVA, C#, C++, VB.NET, ASP, ASP.NET, JavaScript,

SQL,HTML,XML, XSLT,

XSL, Jqery, JSON, Ajax

Database: Oracle, SQL server 2008, Informix, DB2,

ADO.Net

Methodology: Unified Modeling Language (UML), Rational Rose

MiddleWare: .NET Components, WCF, CORBA, RMI, VISIBROKER for

Java, CGI, Servlets, Iona's Orbix 2000, OrbixC++, EJB,

COM, COM+.

Protocols: SOAP, REST, HTTP, TCP/IP, SMTP, WSDL, .NET Disco, XML via HTTP.

GUI Tools: Visual Studio.NET, Eclipse for Java

App/Web Servers: J2EE, IIS 6.0, Weblogic 10.0, Apache IPlanet, Web

Sphere, Clear case.

Operating platforms: Mainframes, Sun Solaris, AIX, WINDOWS 7, UNIX.

Other Skills: Agile / Scrum Project Management, Six Sigma, Technical PMO-

Development, Outsourcing Management, Avaya IP Telephony,

Genesys, J2EE Platform, Scrum, Enterprise Architecture,

Business Intelligence Objects, IBM HTTP Server, Apache

Commons, Unix Shell Scripting, Solaris 8/9/10, IT

Infrastructure Management and implementation Hibernate,

Spring, Release Management, Change Management, Software

Configuration Management,IIS, XML, RBAC, Enterprise SSO,

Information Security Standards and Practices

Experience

BANK OF AMERICA

Project: Loan Admin Mortgage Portal (LAMP ) -

Jan 2013 - April 2013

Environment: .NET, J2EE, iSeries/AS400, Agile -scrum, Spring Framework,

Aspect Uniphi Telephony Integration, Genesis / CTI interface

Title: IT Systems Consultant

Description: LAMP is a Mortgage servicing portal developed using J2EE and

Spring framework. It provides an integrated technology stack for

integrating existing applications and provides flexible infrastructure that

can adapt to shifting enterprise requirements. The portal hosts common

elements required by multiple servicing applications such as Account

Information, Links to relevant systems and contains fully integrated IVR (

Integrated Voice Response Units) telephony interface+. The customer

information from IVR traverse through IVR to application via Genesys/CTI

interface. It provides most cost effective customer satisfaction by

reducing the call handling time and by increasing the percentage of calls

resolved on first time basis. It is currently being used by more than

10,000 reps and handling 2 million customer telephony inquiries per month.

Key Responsibilities include:

. Managed LAMP application involving J2EE platform, Spring Framework and

.NET components, conducted feasibility study to draft requirements for

windows 7 migration efforts.

. Worked with Aspect Technology Partner/Program Manager to effectively

manage and co-ordinate windows 7 remediation project, its

interdependencies with LAMP project, and associated risks and issues,

escalating to the Technology executive team as appropriate to ensure

project scope and requirements finalized as needed.

. Managed and adopted extreme programming methodology to lead Aspect

Uniphi remediation plan for LAMP application and successfully

coordinated with management on day to day updates.

. Provided ongoing monitoring of the Project to confirm that delivery

meets the Project's objectives and to make sure it meets the

requirements according to acceptable criteria and managed delivery

plan.

. Effectively engaged key stake-holders, manager and team leads to make

sure project scope is clearly informed to developers and controlled as

per the requirements.

. Acted as key IT architect identifying the design gaps and provided

constructive IT solutions to ongoing business and marketing strategies

involving enterprise wide telephony platform which is based on Aspect

Uniphi framework.

. Hands on development and support on retiring outdated technology

involving Aspect Uniphi Telephony component and demonstrated proof-of-

concept design using .Net based solution that involves development and

demos to internal teams for the evaluation.

. Identified opportunities for the new business cases involving proposal

for common telephony platform for desktop and web application used

across Bank of America home servicing departments to reduce the need

for application to rewrite telephony interfacing components.

. Prepared and drafted IT cost estimates and presentations to internal

team for the .Net based telephony wrappers for LAMP application.

. Involved in ongoing application development support involving

consolidation efforts of Annual Mortgage Statements module into LAMP

framework.

VERIZON

Project: Verizon Ordering Platform ( Cofee Anywhere, Call Manager,

VZInsight) - March 2008 to Nov 2012

Environment: .NET, C#, SQL 2008, Genesys, Avaya computer telephony

integration, J2EE, Sun Solaris, DB2

Title: Lead Systems Consultant

Description:

Cofee anywhere is an integrated web platform designed using Microsoft

platform technologies .Net, C# and MS SQL 2008. This tool handles voice,

data and video products for FIOS and Copper based Consumer and Small

business customers. It is used by 10,000 Verizon call center reps on a

daily basis and handles more than 40K orders per day. CallManager is a

desktop tool used by call center associates to auto-populate customer

information via Computer Telephony Integration (CTI) as frequently as

possible to increase associate participation, limit excess work, and reduce

average call handling time. Core CallManager features include launching

Cofee Anywhere WebGUI to display Customer Account details, recommended

offers, qualified products and promotions based on customer profile and

capture call disposition data. It provides reps visibility into campaign

info and marketing collaterals added by sales tips and recommendations.

Call Manager data used by marketing and BI teams to increase sales pitch

and close rates. Call manager is a re-engineered .NET version product that

was previously developed using J2EE, Weblogic, DB2 and Sun environment as

backend and .Net as front end.

Key responsibilities include.

. Involved in requirement and design discussions and effectively

communicated and facilitated project schedules, assignments, and open

issues both with the internal development teams and clients. Managed

proof-of-concept design, development and demos to executive team.

. Exercised authority to make decisions and resolve disputes with very

minimal supervision and escalated issues to executive management in a

timely manner.

. Served as a key consultant to clients and executive management on

various IT strategic initiatives related to ordering and telephony

platform which resulted in overall increase in the revenues and

customer retention.

. Acted as key IT architect identifying the design gaps and provided

constructive IT solutions to ongoing business and marketing

strategies.

. Hands on experience with environment set up that includes HW/SW

procurement process, user policy management, server builds and

decommissioning of servers.

. Responsible for managing existing talent pool, and also involved in

assigning tasks to right talent resource.

. Proved as an influential leader managing onshore and offshore

resources to provide 24/7 IT support solution for project

deliverables which resulted in overall reduction of resource and

development costs.

. Supervised direct, indirect and functional reports related to key

performance metrics/goals in conjunction with the overall sales

strategy and campaign effectiveness, customer churn rates and

retention rates.

. Provided analytical reports to executive management and provided

guidance to marketing teams, call center support teams and business

unit functions.

. Played software manager role with approximately 30% hands-on technical

development, which includes coding, integration testing, stress tests,

infrastructure support, server configuration and post-deployment

support.

. Hands on application development experience focused on .NET/J2EE,

ASP.NET, SQL Server, Avaya/Genesys Telephony API, SOAP, SOA, Web

Services, Web logic, Oracle and Enterprise Single Sign on.

. Coordinated and involved in QA lifecycle of the project and provided

necessary artifacts such as use cases, test cases and automated

testing tools to QA team which resulted in quality delivery of the

project in the shortest possible time.

. Provided ongoing end user,client and production support to internal

and external partners.

. Identified opportunities for the new business cases, prepared and

drafted IT cost estimates and presentations to executive management.

. Played key role in ensuring information access controls, disaster

recovery, business continuity, incident response, and risk management

are duly considered and implemented as per standards.

. Supported information security assurance practices by participating in

periodic project reviews and audits and maintaining accurate and

timely project reporting.

. Provided technical leadership to on-shore and offshore development

teams, and other relevant IT departments to implement controls in

compliance to organization's information security standards for both

internal and external( Internet) facing system.

. Facilitated, and promoted activities to create information security

awareness within the IT teams, partners, and other third party

vendors.

VERIZON

Project : Retail iConsole and Dynamic Home Page

May 2003 to April 2009

Environment: J2EE, Weblogic 8.1, Microsoft.NET, Sun Solaris, Oracle 8i.

Role: Technical lead/Developer

Description: The end game vision for the integrated desktop (iConsole)

calls for hiding the system complexity from our call center associates and

providing them current and enhanced functionality in a standardized desktop

container that tightly integrates the functional elements by administering

the contact flow at appropriate interactions points required during a

customer call. Features

. Standardized User Interface, Single Sign-on, Password

Management, iConsole System Administration & Roles-based

Access, Terminal Emulation with Session Management and

Contact Flow Navigation

. Centralized desktop communication capabilities (fax and

email)

Key responsibilities include hands on application developer role focused on

complete life cycle development of product using UML, J2EE, JSP, Web logic

and Oracle. Provided ongoing end user,client and production support,

identified opportunities for the application scalability for the new user

additions and provided executive analytic reports to executive management.

Closely monitored project finances, monitored and controlled the project

costs and overall scope of the project. Provided support and guidance for

legal and regulatory compliance efforts, including audit support related to

information security and legal regulations.

Project: Electronic Customer Letter Information Processing Engine (ECLIPSE)

Apr 2002 to May 2003.

Environment: C#, XML Web services, IBM Legacies, Unix,C, .NET

Technologies, Visual Studio.NET, Informix, SQL Server 2000 DTS, NOCV,

CBSS, RPS, BOSS, Express Track, BOSS.

Designation: Technical Lead/Developer

Description: ECLIPSE will provide a common letter generation platform that

can be used across the Verizon footprint for generating desktop/form

letters, Customer Notification Letters and any special marketing and/or pre-

sale letters, and to feed this customer contact information into the

enterprise data warehouse to enable a richer 360 degree view of the

customer.

Project : GTE.com Retail Internet Service Engine (RISE), Verizon.com Big

deal West June'99 to Sep 2002

Designation: Programmer Analyst

Environment Java,Servlets,OrbixWeb3.1,CORBA,UML,IBM WebSphere,Sun Solaris,

Builder.

Description: The RISE project aims to increase GTE's stake in the

competitive Internet sales market, increase

customer satisfaction, generate additional revenue, and reduce costs.RISE

(Phase 1) allows GTENS (GTE Network Service) customers to: View current

account profile on a residential or business account (up to 12 telephone

lines) View available services and prices, Add new services to an account,Change billing address View pending order status, Automatic Email Sending

process.

Education: MBA Inter-Disciplinary ( University of Dallas, class of

2008 )

MS Engineering Management and Information & Systems ( SMU,

class of 2006 )

BS Computer Science Engineering, (Nagarjuna University,

class of 1997 )

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