Customer Service Administrative Assistant
Resume:
DAMIAN HAREWOOD
******.********@*****.*** linkedin.com/pub/damian-harewood/49/a70/a98
Customer Service Specialist
Summary
Customer service specialist with a proven track record of resolving
customer issues. Excellent listening skills, ability to effectively
communicate (both written and verbally), strong attention to detail, highly
organized, possess proper phone etiquette, highly analytical and excellent
problem solver.
Skill Highlights
Microsoft Office Suite Customer service & conflict resolution
Internet research Strong verbal & communication
Filing Self-sufficient & proactive
Troubleshooting Quick learner
Organizational & prioritization Adaptability & ability to work under
pressure
Professional Experience
UBS - Weehawken, NJ
2013 - 2013
Client Resolutions customer service Specialist (contract)
. Provided outstanding customer service within a call center environment
. Provided tax reporting support for forms 1099 and 1042s to branches
. Worked with branches to resolve any NRA tax issues including reversals
. Prepared email correspondence with explanations as to what is taxable
per IRS guidelines
. Assessed procedures required to have a corrected tax document mailed to
client
. Logged call details and complaints into PeopleSoft
BANK OF NEW YORK MELLON - Brooklyn, NY
2011 - 2012
Tax Reporting Clerk (contract)
. Facilitated the scanning of tax documents and uploaded them into
Goldtier
. Verified documents in D.O.O.R.S making sure documents consisted of
valid signatures and dates
. Validated documents in Goldtier ensuring that all information is
accurate
. Manipulated data in Microsoft Excel including performing vlookups,
pivot tables and creating spreadsheets
.
TAKARA BELMONT - Somerset, NJ
2009 - 2011
Digital Tech Support/Customer Service Rep
. Provided technical support for digital and panoramic x-ray units
including changing the IP address to match their network scheme
Connecting digital units to customers network
. Troubleshoot issues with units remotely using Gotoassist
. Delivered outstanding customer service by assisting customers with any
issues that arose and resolving those issues in a satisfactory and
timely manner
. Assisted customers with selecting the right parts for their product,
quoted prices on parts, Processed orders using Great Plains
. Increased customer satisfaction from 70% to more than 90%
. Possess strong commitment to team environment dynamics with the ability
to contribute expertise and follow directives at appropriate times
BANK OF NEW YORK MELLON - Brooklyn, NY
2008 - 2009
Tax Reporting Clerk (contract)
. Enter and verify client information in document management
. Researched information in various databases which includes DTC,
sessions, Trustease CIICQ & Euroclear
. Created charts, pivot tables, performed vlookups using Microsoft excel,
modified existing databases Recorded Tax documents into DOORS
. Assisted with the processing of1042s tax forms.
SOCIETE GENERALE INVESTMENT BANK - Jersey City, NJ
2007 - 2008
Accounts Payable Clerk (contract)
. Prepared invoices for payment processing using PeopleSoft
. Processed check requests ran check and ACH pay cycles
. Facilitated the scanning of invoices and expense reports into itesoft
document management database
. Provided outstanding customer service to vendors who called to check
the status of payment on invoices
. Designed pivot tables and charts using Microsoft Excel detailing
invoices that were paid and invoices that remain to be paid
TOKIO MARINE - New York, NY
2006 - 2006
Administrative Assistant (contract)
. Provided administrative support to senior management
. Assisted with projects, Maintained and organized file room, assisted
with all other office admin duties including drafting and editing short
department memos,
. Facilitated database cleanup, scanned documents into the e-cabinet
electronic database system.
. Created mail merges, graphs and presentations using Microsoft Office.
(Word, Excel and PowerPoint)
POLICE ORGANIZATION PROVIDING PEER ASSISTANCE - New York, NY
2005 - 2005
Administrative Assistant/Executive (contract)
. Provided administrative support to the President and Vice President
with a demonstrated ability to improve procedures
. Facilitated the improvement and maintenance of all computers in the
office by insuring that they were updated with the latest updates and
patches, swapping out old outdated equipment for newer more modern
equipment.
. Implemented paperless filing system by scanning documents to pdf format
. Designed complex Excel databases utilizing pivot tables, charts, graphs
and macros
. Assisted with all office administrative duties including providing back
up coverage for the receptionist
HRA - NADAP-SACAP - NEW YORK, NY
2004 - 2005
Administrative Assistant (contract)
. Provided admin support to the RTSC department including but not limited
to filing, archiving, database management, creating pdf documents and
running errands
. Implemented paperless filing system by scanning all documents and
converting them to pdf. format and archiving them
. Maintenance of office equipment including desktops, printers, and
copiers. Assuring department had supplies, printers and copiers were
filled with paper and toner. Ordered supplies when stock was low or
requested
.
Education
American Public University Online 2014
Charles Town, WV
Computer Information Systems (BSCIS)
Currently enrolled in online classes
Contact this candidate