Customer Service Quality Control

KEYLIAN MOJICA NEGRON

Cond. QUINTAVALLE TORRE SUR APTO 704, guaynabo, pr 00969, 787-***-****, *******.******@*****.***

Objective

Perform, deliver, and develop all my innate abilities, achieving excellent results in the assigned work and area; in addition, acquire through

the responsibility and trust placed in me a unique experience, with which to get an important step in my personal growth, along with the pride

of being part of your team.

Education

POLYTECHNIC UNIVERSITY OF PUERTO

2009 - 2013 SAN JUAN, PR

RICO

Bachelor’s degree

• Industrial Engineering

RELEVANT COURSES

• •

Facilities and Layout Statistical Quality Control

• •

Lean Six Sigma Production Planning and Control

• •

Project Management Systems Safety Engineering

• •

Designs of Experiments Job Design and Work Measurement

SPECIAL PROJECTS

• •

Capstone Design Course: Improvement of Real Billing Work Measurement Project: Evaluated a construct a time study

Percentage of Large Clients Puerto Rico Aqueduct and Sewer with stopwatch’s techniques and the methods time measurement

Authority techniques for an operation called: “Tablets Spill”, which

consists on disposing defective tins of pills (Crestor 10/20mg)

• Constructed a Statistical Quality Control Project on an Army

using an automatic recovery system (Bottle Recoverx Machine).

Combat Uniform Sleeve’s Length, collecting data to find all

(Aztrazeneca)

the possible causes that makes that the ACU Coat Sleeve’s

•

Length were outside the limits of specification. Designed a Layout Project: Reduction of Dermabond Manufacturing Line

series of control charts, cost analysis and probability plots from 795 sq. ft. to 395 sq. ft. Reduction of the space reserved for

that showed what the most important problems to resolve Work in Progress (WIP) by 25%. (Ethicon, J & J Company)

were and gave an initial solution to all of them. (Blue Water

Defense)

Experience

6/17/2013 to present Lilly del Caribe Carolina, PR

SOP DOCUMENT CONTROLLER

• Develop and maintain a comprehensive filing system and computer database for all documents to be retained in Regulus.

• Helped close regulatory gaps by initiating and completing SOP to better match the current practices .

• Review and determine the need for new procedures or revision of procedures using tools like: Pareto Charts, FMEA Analysis and analyzing

root causes; to convey that need to their immediate supervisor or Quality Manager. If necessary also initiate changes and creation of

documents by completing a SOP Request form.

• Responsible for assigned Six Sigma Projects on the Utilities Department, helping to consolidate by 14% SOP’s that are too long or have

repeated information.

8/3/2012 to 6/12/2013 Banco Popular de Puerto Rico San Juan, PR

Bank Representative

• Customer service and money management.

1/3/2012 to 6/1/2012 Coldstream Laboratories INC. Lexington, KY

FACILITIES ENGINEER TECH

• Instrumental role player of a high visibility project dedicated to develop processes and procedures that addressed the Equipment Lifecycle

on a pharmaceutical manufacturing environment.

• Using the Failures Modes and Effects Analysis (FMEA’s) developed preventive maintenance procedures to include potential failures points

to be checked before failure.

• Used process mapping and value stream mapping to develop a lean process that was compliant to the regulatory agencies for equipment

induction and lifecycle.

• Helped close regulatory gaps by analyzing the current equipment master list versus the actual assets to identify discrepancies and to

determine its maintenance/calibration needs.

• Helped develop a spare parts system to include all critical spares and establishing min/max quantities.

Skills

• •

Bilingual (English and Spanish) Multi-tasking ability

• •

Microsoft Office (Word, Excel, Power Point, Publisher) Excellent communication and organizational skills

References

References are available upon request.

Contact this candidate