Desktop suporting

Resume

Ramprasad.J Email: ***************@*****.***

Phone: 784-***-****

Career Objective

:

A network and hardware engineer seeking for the position where I can utilize my Professional

skills towards the growth of the organization and ability to accept Professional challenges and

Opportunities to make use of my strengths and build up my career.

Professional Experience:

Working as a Windows Administrator & Desktop Support Engineer L1 in

Capgemini, Chennai from Sep 2011 to Till.

Job Profile:

2 years of extensive experience in Windows Administrator & Desktop Supporting

Managed systems configuration, maintenance and system functionality.

Installing WIN XP, WIN 2003 and WIN 2008 server, WIN 7,WIN 8and VISTA client operating

systems.

Creating, deleting, formatting, and managing partitions.

Scanning and Fixing Hard Disk error.

Removing unwanted files using Disk Cleanup utility.

Trouble shooting disk boot failure problems.

Installation and configuring various applications Software’s

Installation and configuring various Anti viruses.

Taking and restoring backups.

Trouble shooting Os issues.

Breaking user & admin passwords using ERD software.

Monitored system and network activity to quickly detect any problems related to system

security, performance, or system failures in a timely fashion.

Technical Skills:

Operating Systems: Windows XP, Windows 7 & 8, Windows Server 2003/2008.

Networking Skills : MCITP, Exchange Server 2007, and CCNA.

Academic Profile:

MCA from S.V. University during in 2008 2011 with 74.5%.

Bachelor of degree in computers from S.V.University during in 2004 2007 with 68%.

Ccna:

Installation and configuration of Routing and Switching.

To configure the Static Routing, RIP, EIGRP, OSPF, and ACL.

Startup, Backup and Password Recovery.

Switch configuration VLAN, NAT, PAT, Frame Relay Technologies.

Mcitp:

Installing, configuring, troubleshooting of Microsoft Windows server 2008 and Directory

service Infrastructure.

Installing, configuring, troubleshooting active directory, trusts, permissions and user profiles.

Installing, configuring, troubleshooting DNS, DCHP, IIS, ROUTING & REMOTE ACCESS

SERVICE, TERMINAL SERVICE in Windows 2008 Network Infrastructures.

Hardware Skills:

Assembling, and disassembling the Desktop PCs.

Managing and Troubleshooting hardware using Device Manager.

Updating and rollback drivers.

Trouble shooting no signal problems.

Roles & Responsibilities:

Take up the calls of client and resolving their technical issues online.

Configuring and troubleshooting the mail client using MS Outlook 2000/2007.

Network Support.

HARDWARE (Laptops, Desktops).

Installation and configuration of Routers, Switches, Hubs, Etc.

Troubleshooting of Networking Issues, Browsing Speed, Sites, Antivirus, Securities,

Firewalls, Etc.

Configuration and Troubleshooting of Wireless and wired.

Personal Details

:

Name : Ramprasad.Jonnawada

Father’s Name: Subbaiah

Date of Birth : 4st June 1987

Languages Known : Telugu, English.

Nationality : Indian.

Declaration:

I hereby declare that all the above furnished information is correct and true to the best of my

Knowledge.

Place:

Date: (RAMPRASAD. J)

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