EDP, Excel, Internet
Resume:
SAMEER W. DAKHVE
E-Mail: *************@**********.** Contact: +91-989*******
Assignments in Operations/ Customer Service / Relationship Management with an organization of repute.
EXECUTIVE SUMMARY
A competent professional with 5+ years of experience in Improving Process Efficiency & Customer Relationship Management.
Adroit in handling relationships for running successful business operations & developing procedures and service standards for business excellence.
Energetic and goal oriented with a genuine passion for Customer Service Experience and a well rounded background in supporting a progressive organization in optimizing performance and growth.
Possess excellent interpersonal, communication and organizational skills with proven abilities in customer relationship management and planning.
OBJECTIVE
To build a long term career in merchandising activity. Apply my creative skills & 7+ yrs. experience for accomplishing the Organizational goals and achieve senior position through dedication and hard work.
Seeking a position to utilize my skills and abilities in an organization that offers challenge and professional growth while being resourceful, innovative and flexible.
OCCUPATIONAL CONTOUR
June 2008 to till date working as a EDP Incharge for TRACK EXPRESS LTD.
Responsibilities:
o Uploading logistics real time data from off line to online making the company’s process efficient and smooth functioning meanwhile creating companies online presence.
o Managing accurate delivery destination of courier parcels through software
Systems and ensuring the complete print process.
o Managing a team of executives to resolve the information data issues and manually updating the data for uploading on the website.
o Ensuring Quality Response to all Customer Queries via Emails and Calls handling corporate accounts one point of contact.
o Handling Customer escalations and ensuring end to end follow up on customer escalation till a final resolution is obtained.
o Co-ordination with the inter-department to ensure timely and effective resolution for customers.
o Actively involved in mentoring the new comers.
o Proactively tracked customer Orders on a daily / weekly basis and ensure that the same is fulfilled thereby reducing the chance of customer complaints.
April 2007 to June 2008 worked as a Data Processing Operator in XML for TRICOM INFORMATION TECHNOLOGY.
Responsibilities:
o Processing data in XML to be uploaded on web sites.
o Mentoring new comers and guide them for effective performance.
o Providing floor support and handle esclations from clients.
May 2006 to March 2007 worked as a Sales Executive in ABN-AMRO Bank
Responsibilities:
o Managing sales of credit cards in Mumbai Region for Credit Cards.
o Handling a team of 12 executives for targeting customer segment and allocate sales territory to capture market share.
o Following process of Sales Knowledge Transfer to understand customer requirements and make the offerings exclusively to achieve sales target.
o Maintaining leads for sales follow up and thereby enhancing relationship marketing.
PROFESSIONAL QUALIFICATION
Hardware & Networking : Diploma in Hardware & Networking from
M. S. Saboo Siddik Polytechnic.
Operating Systems : Dos, Windows 95, 97, 98, 2000, ME, XP
Net Server.
Software Efficiency : Done Diploma in Software Management
Programme from Aptech Edu.
EDUCATIONAL QUALIFICATION
HSC in Arts from Mumbai University.
ADDITIONAL INFORMATION
o Participated in various essay writing competitions.
o Hardworking and good at time management.
o A very good team player and willing to take additional responsibilities.
o Possess good communication and interpersonal skills.
o Can work under pressure.
PERSONAL DETAILS
Date of Birth : 24/08/1982
Sex : Male
Nationality : Indian
Marital Status : Married
Language Known : English, Hindi, Marathi & Urdu
PASSPORT DETAILS
Passport No. : F-1431333
Date of Issue : 25th November 2004
Date Expire : 24th November 2014
Place of Issue : Thane
RESIDENTIOL ADDRESS
Room No.30, 3rd Floor,
Rajana Building, Dr.Maheshwari Rd
Sandhurst Road, Mumbai – 400 009.
I hereby declare that the above information given is true to the best of my knowledge.
Date : / / . (SAMEER. W. DAKHVE)
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