High School Customer
Resume:
Robin Martin
**** *. ***** ***** **. Apt ****
Glendale, Az. 85308
Objective:
To find employment with a stable company. I am seeking long term employment.
Experience:
Heaton Billing Service
Patient Collections
April 2012-Current
● All aspects of collections for multiple doctors, in three states.
● Patient calls for past due balances
● Bad Debt write offs/Open credit report for patient refunds
● Kept track of payments,payment plans and follow up
● Noted each account worked with detail notes.
● High volume of work,
● NetPractice Pm collections module
● Virtual business interactions, meetings, all communications using Skype and Email.
American Express
Customer Care Professional/Collections/Fraud
August 1998-August 2011
● Collections for small business, personal accounts and high balance accounts
● Collections for 30, 60, and over 90 day accounts. Also collected on current monies on high risk accounts
to reduce balances by paying balance down.
● Collection accounts that met specific criteria, offered repayment plans, loans to bring current and pay
down with longer terms.
● Collected down payments for loans, collected payments over phone for balances owed.
● Incoming and outgoing calls in fast pace environment on automated calling system.
● Analyze customer account information to detect fraudulent activity
● Review aging, credit bureau information, used Fast Data program
● Kept record of accounts worked and status of each on excel spreadsheet
● Reviewed financial information such as credit bureau, bank statements, tax returns
● Compliance training on regular basis for Banking laws
● Maintained close customer relationship even while delivering negative information to customer
● Trained to keep customers calm by showing them respect and listening to them
● Job function was to determine if account was a credit risk or if there was possible fraud on account.
● Personal accountability for Schedule Adherence and time management. Logged in and out of system for
scheduled breaks and held accountable to maintain 100%
● Multitask using many screens, used two monitors, searching information, typing and talking to customer
on phone on daily basis. Self-starter.
Education:
John Tyler High School Graduated 1976
Paradise Valley Community College Accounting 101 1988
Contact this candidate