Customer Service Assistant
Resume:
Dionna L.M. Henry
Saint Charles, MO 63303
*********@*****.***
PROFILE SUMMARY
Accomplished administer in healthcare and animal care with professional working experience
collaboratively in fast paced environment demanding attention to detail, active listening and independent
skills. Highly trustworthy, ethical, and committed to superior customer service. Confident and poised in
interactions with individuals at all levels with communicating in a professional manner, and excellent ability
to multi task effectively.
SKILL AREAS
Receptionist_Insurance Verification & Precertification_Phone Triage_Scheduling
Medical Office Assistant Front and Back Office_Customer Service_Microsoft Word
eClinical Works_EMR Processing_ICD 9/CPT Coding_Lab Tech_Veterinarian Assistant
Animal Care Attendant_X rays_Surgery Procedures_Post Surgery Care
EMPLOYMENT HISTORY
University Internists of St. Louis, Inc.
08/2010 06/2013 Bridgeton, MO
Primary Care with Cardiology Specialty Office
Medical Front Office of Dr. Robert Brinkman, M.D.
NVA Florissant Animal Hospital
07/2005 12/2011 Florissant, MO
Animal Hospital, Boarding, and Grooming
Hospital Attendant
EDUCATION
High School Diploma
100+ hours of Community Service
PROFESSIONAL & PERSONAL REFERENCES AVAILABLE UPON REQUEST
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