Customer Service Sales
Resume:
DANIEL WILLIAM MICHAEL
**** ********** **., ******, ** 78759
*******@*****.***
QUALIFICATIONS
At least 5 years of customer service, data entry, and administrative work experience.
Always polite, courteous and eager to please the client.
Constantly searching for new ways to save time, money, and increase productivity.
Strong leadership and interpersonal skills, excellent communication, and organizational abilities.
Knowledgeable in office technology, including fax machine, copy machine, and multi-line phones.
Computer skills include ArcGIS, Adobe Photoshop, MS Office Suite (MS Excel, MS Word, MS
PowerPoint) and MS Outlook.
EDUCATION
Sul Ross State University, Alpine, TX 1999 - 2001
Bachelor of Liberal Arts in English, and minor in Business Administration
RELEVANT WORK EXPERIENCE
Kelly Services / Dun and Bradstreet / Austin, TX / Feb. 2011 - Feb. 2012
Fulfillment Analyst - Duties included: Wrote and proofread business reports. Verified business information
including legal summary, history, and employee information; verified business reports for Department of
Homeland Security. Completed escalated cases submitted from other company departments. Learned and
operated five internal computer programs unique to the company. Called and spoke with businesses to verify
information.
• Have also worked several temporary jobs for Kelly Services from Feb. 2012 - to the present,
while attending school full-time in the evenings. I am now taking one class in the evenings.
Pacific Interpreters / Portland, OR / July 2008 - Jan. 2010
Customer Service Associate - Duties included: Answered in-bound calls, connected medical professionals
with interpreters, processed customer billing information and invoices, escalated appropriate calls, resolved
client and interpreter issues, resolved on-going client issues, kept logs on client history, wrote reports on how
to improve call center system, wrote daily reports, coordinated efforts with multiple departments, maintained
professionalism during stressful medical emergencies. Job ended because I needed to move back to Austin.
The Alpine Avalanche, Alpine, TX / Sept. 2001 - Dec. 2003; The Huntsville Item / Huntsville, TX / Jan.
2003 - Dec. 2004; Hays County Free Press / Buda TX / Jan. 2004 - Dec. 2005 / The Williamson County
Sun/ Georgetown, TX / 2005 - 2006; Freelance Writer - to the present.
Newspaper Reporter - Duties included: Wrote 8 to 12 newspaper articles a week; Attended county
commissioners’ court and city council meetings, as well as utility board, hospital, and school board meetings.
Source Menagerie/ Dog Stuff / Austin, TX / April 1996 - Dec. 1998 and May 2005- May 2006
Sales Clerk / Customer Service / Shipping Clerk - (Worked for same company, with different names, on
two occasions) Duties included: Promoted products to customers, took customer orders via phone and
email, sort mail, processed invoices and billing from customers and suppliers, shipped and received national
and international merchandise using all major shipping companies, tracked customer shipments and special
orders, billed suppliers and kept customer data bases, coordinated efforts with multiple departments,
maintained records of inventory, cleaned and organized warehouse.
HONORS
President of the Alpha Chi Honor Society Sul Ross Chapter, 2000 - 2002
Assistant Editor of the Sul Ross State University newspaper, The Skyline, 1999 - 2000
“Best Breaking News Story 2002,” Texas Press Association
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