Customer Service Representative

Michelle Jackson

**** ****** ******

San Antonio, Texas 78220

210-***-**** *******.**********@*****.***

Career Objective

Wishing to pursue a career as an office services associate.

Profile

• Strong analytical skills, capable of assessing conditions, and implementing appropriate action

• Great filing and organizational skills

• Ability to operate a computer, copier, fax machine, and email

• Loyal, caring, and compassionate with experience in customer service

• Able to adapt to adverse situations

Employment History

January 2002-

current

Xerox-San Antonio, Texas

Senior Transaction Processor

• Address client with feedback of daily workflow

• Copy and collate all projects (including confidential paperwork)

• Successfully complete all jobs by deadlines requested

• Compile medical (hicfa-ub) and dental documents

• Analyze documents for errors

December 2008-July

2009

Marriott-Hollywood Park, Texas

Customer Service Sales Associate

• Generate hotel reservations for guests

• Assisted with directions, rental car locations, and current events in that city

August1998-November2001

Metro One-San Antonio, Texas

Customer Service Representative

• Processed directory assistance for cell phone customers

• Provided directions, restraints, and local information as requested

• Connected customer to their designated destination

September1995-

July1998

NEISD-San Antonio,

Bus Driver

• Responsible for transporting children to and from school

• Transported children to and from fieldtrips

Language-English

Education

• San Antonio College-Teller training certificate-1990

• Texas Education Agency-GED-1987

Computer Skills

• Type35 wpm

• Peripheral devices(scanner, printer, and copier)

• Personal computer

• Word

• 10key

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