Customer Service Manager

Catrina Scherer 858-***-****

***** **** **** *** *****, CA 92129 *******.********@*****.***

Objective

Secure a position with a company that will effectively demonstrate my

organizational, leadership and problem solving skills. My strengths

include a high level of tenacity and motivation, coupled with the ability

to establish and maintain productive business relationships in a

competitive work environment.

EDUCATION

2007-2010 San Diego State University, California

School of Arts and Letters, Bachelor of Arts-

Administration of Criminal Justice

PROFESSIONAL EXPERIENCE

2009 - 2013 Tilted Kilt Pub & Eatery, San Diego, California

Manager

. Supervised staff of 25+ and handled day to day

operations

. Tasked with screening, hiring, and training of new

staff

. Produced Master Schedule for multiple departments

. Schedule outside promotions and catering events

. Perform weekly retail and beverage inventory

. Assisted in marketing and promotions using various

social media tools

. Handle liquor/retail/uniform orders on hand

. Maintained compliance with corporate standards

. Assisted in development of the restaurant from

inception

2000 - 2009 Poway Unified- Extended Student Services, San Diego,

California

Instructional Aide-ESS

. Supervised elementary level children for after school

program.

. Planned and prepared activities and events for

classroom.

. CPR and First aid trained

2007-2008 Venture Pacific Properties, San Diego,

California

Personal Assistant and Sales Representative

. Proactively prospected for new business using cold

calling and cold walking methods

. Assisted the owner with various bookkeeping tasks

. Proficient with all Microsoft applications

. Inbound/outbound calls and orders

. Maintained accounts payable/receivable

2006 - 2007 Linens N Things, San Diego, California

Customer Service/Assistant Manager

. Assistant Manager of the bedding department

. Executed inbound/outbound telephone orders

. Customer service/complaints

References Available Upon Request

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