Customer Service Medical

CECILIA M. WILSON

**** ******* **** #***, *** Vegas, NV 89118 Phone: 702-***-**** E mail: ********@***.***

Detail oriented, quality focused professional with extensive medical office management/administrative experience who is

seeking opportunities in the healthcare field to build off dynamic billing and coding education. Earned recognition from

management for seamlessly handling complicated assignments independently without loss of quality or sacrificing deadlines.

Highly experienced in posting deposits/payments and reconciling accounts with a high degree of accuracy. Offer solid

foundation in software applications, database management and data entry. Proven ability to readily master new technologies,

while maintaining dedication to strict patient confidentiality.

EDUCATION OVERVIEW / KEY MEDICAL SKILLS

Ultimate Medical Academy – Tampa, FL Miss Marty's School Of Beauty – San Francisco, CA

Cosmetology License / 1989

Medical Billing and Coding Diploma (GPA: 3.5) / 2012

Certifications CMS 1500; Medicare Fraud & Abuse Prevention, Detection & Reporting; Uniform Bill. (UB)

4

Coding Skills ICD 9 CM, HCPCS, CPT, introduction to ICD 10 CM.

Administrative Skills Health insurance claims processing, medical office procedures including scheduling

appointments, verifying insurance, collecting co payments, payment posting, office

management, computerized billing and coding, EOB and customer service.

Medical Courses Medical Terminology, Anatomy and Physiology and HIPAA.

Computer Skills Greenway Prime Suite EMR, Microsoft Office, Word and Excel, data entry and spreadsheets.

Claims Processing Government payers, Medicare, Medicaid, Tricare, third party payers, UB 04, Worker’s

Compensation and managed care including HMO, PPO and POS.

MEDICAL EMPLOYMENT SUMMARY

Independent Contractor – Las Vegas, NV

Personal Care Attendant 2010 – 2011

Provided 24/7 personal and homemaking services to an elderly patient, changing dressings and promoting emotional

and psychological support.

Assisted with activities of daily living such as mobility, dressing and assisting with personal hygiene.

Dr. Reznick's MediSpa – Las Vegas, NV

Beauty Consultant/Front Desk Coordinator 2005 – 2005

Oversaw all daily office functions in support of personnel, including answering phones, managing key documentation

and promoting a competent/professional persona in all interactions with the public.

Provided detailed consultation to clients concerning beauty tips, while earning recognition from management for

consistently surpassing daily sales goals and providing outstanding customer service.

Danli Chiropractic and Wellness – Burlingame, CA

Office Manager 2003 – 2004

Ensured the efficient running of all office functions, including the handling of payroll, phones, A/R, A/P, collections

and general accounting procedures.

Cared for all issues and disputes arising among employees and ordered supplies the company needed in order to

perform its daily operations.

INSTITUTE For DERMATOLOGY & COSMETIC SURGERY (Dr. Bitter) – San Francisco, CA

Patient Coordinator/Microdermabrasion & Obagi Performer 2000 – 2000

EMPLOYMENT SUMMARY

AA Concepts Maude/Duo @ Mandalay Place – Las Vegas, NV

Sales Leader/Manager 2007 – 2009

Trained employees in all daily functions, helping to drive organizational goals through the strict implementation of

established policies and procedures.

Increased AA Concepts sales through visually enticing displays with innovative style ideas.

Accurately completed all accounting duties, while providing documentation for opening/closing procedures, bank

deposits, shipments, cash receipts, gift certificates, refunds and clientele building.

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