Sales Customer Service
Resume:
STEVEN E. EGERER
*******@***.***
Summary:
Problem solving, top performing, results orientated sales/marketing leader
with 20 years of comprehensive business development, sales management,
sales/marketing and operations experience. Orchestrated significant sales
and profit growth, built strong teams, motivated employees, and initiated
cost effectiveness programs. Hands-on manager with proven operations, P&L,
start-up, business development and customer service achievements.
Career Accomplishments:
filtec/Industrial Dynamics Company, Ltd.
2007 to 2012
The largest company in the world dedicated to the development, manufacture,
sales, and support of high quality inspection and laser coding systems for
the beverage, brewery, and packaging industries.
Sales Director, North America
Asked to return to eliminate several existing sales agents and rebuild
factory direct sales organization. Responsibilities included hiring and
training 9 factory direct regional sales engineers. Manage and direct 7
field service technicians and 8 inside sales and parts professionals.
Reported to the President
Reorganized parts department to run more efficiently and to provide
customers same day/next day parts support.
Hired 9 factory direct regional sales engineers, wrote and implemented
North American sales plan.
Qualify and managed authorized distributors.
Traveled domestically and internationally to visit customers and to assist
regional sales engineers with closing sales.
Increased sales by 34% during the largest economic crisis the USA has
experienced since the great depression.
Computer Parts Warehouse, Inc.
2004 to 2007
CPW is a 15 million-dollar full-service provider of quality replacement
parts for the computer service industry offering customized logistics
programs.
Director, Business Development
First assignment was to establish direct OEM relationships with Hewlett
Packard, IBM, Apple Computer, Acer, Oki Data and others. Once OEM
agreements were in place implemented sales programs and targeted specific
accounts that would allow for organic growth.
Reported to the President and Chief Financial Officer
Negotiated OEM contracts
Developed new business with target accounts, Pomeroy IT Solutions, GE,
Decision One, Siemens Business Systems, Xerox, Fujitsu Transaction
Solutions and large third party maintenance companies.
Increased overall company sales by 19% in the first year and 23% in the
second year.
Successfully negotiated new customer contracts.
filtec/Industrial Dynamics Company, Ltd.
2003 to 2004
The largest company in the world dedicated to the development, manufacture,
sales, and support of high quality inspection and laser coding systems for
the beverage, brewery, and packaging industries.
Vice President of Sales/Product Sales & Marketing Manager
Hired to manage and direct a new start-up division, IDCT Microdrilling
Systems, a high tech company in PCB drilling and via formation systems
serving the printed circuit board industry. Traveled to China, Taiwan,
South Korea, Hong Kong and throughout North America to determine customer
requirements and develop marketing plan.
Reported to the President, Chief Executive Officer and Vice President
Developed marketing plan and sales strategy for a new high tech PCB
drilling system.
Directed sales and service teams.
Created new markets for Industrial Dynamics, parent company, Laser Marking
Systems.
Managed R&D of a PCB mechanical drilling machine shop.
Served as a Board of Director.
STEVE E. EGERER
Page 2
Video Products Group, Inc
2000 to 2003
A 10 million-dollar manufacturer of fiber optic audio/video/data network
transport products.
North American Sales Director/Sales & Marketing Manager
North American Sales Director responsible for new business development.
Executed strategic marketing plans that focused on new and expanding
markets, while securing customer loyalty within the present customer base,
Pacific Bell, Verizon, Level 3 Communications and Global Crossing.
Frequently collaborated with the President and Vice President to identify
customer needs and industry trends.
Reported to the President, Chief Executive Officer
1. Responsible for North American Sales and new business development.
Implemented strategic and tactical business and sales/marketing plans.
Managed relationships with customers to maximize growth and product
visibility.
Exceeded company sales goals during an industry slow down.
Fidelitone, Inc.
1987 to 1999
Fidelitone is the supply chain expert. Whether you have one piece, one
case, one pallet or one truckload, they're always ready to help. In
addition to providing standard 3PL services Fidelitone offers a wide array
of customized logistic services and solutions.
Field Sales & Service Manager
Field Sale and Service Manager responsible for sales of after-market repair
parts to Sears' 94 district service centers nationwide. Formulated
customer retention strategies; updated management via detailed written
reports. Brought in prestigious new accounts: RadioShack, Circuit City, hh
Greg, Aaron Rents, Good Guys, Rentway and others. Vice President, Chief
Operating Officer of a new start up division, Hudson Supply, to distribute
cable television and local area network products.
Reported to the President and Chairman of the Board.
5. Responsible for sales of electronic after-market repair parts to
Fidelitone's national accounts.
6. Opened key national accounts, led entry into new markets, instituted
strong customer service program and organized operational team.
7. Retained customers during challenging times, despite tough competition.
8. Consistently exceeded prior year sales.
9. Played key role in business start-ups: selected geographic locations,
hired managers and implemented marketing plan.
Education:
. El Camino College Marketing
. Hawthorne High School General Education
. Southern California Regional Occupation Center Automatic
Transmission Repair
. Xerox Professional Sales Training Courses Sales Closing
Skills
. Sales Management Strategic Pricing/Value
Selling
. Total Quality Management Managing Employees
Performance
Special Skills:
Sales management, business development, business analysis, organizational
skills, vendor relations, sales force motivation, customer retention, sales
closer, business growth, new product introductions.
The ability to consistently hire talented people. The talent to develop
new business, and manage sales and operations with equal effectiveness.
The empathy to see a prospective customer's reasons for resistance and
convert them into a pleased customer. To continually set high goals for
myself and to consistently surpass them.
General:
Full hiring/termination authority for the past 20 years.
Full P&L accountability for the past 20 years.
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