Project Manager Customer Service

Eileen van Staden

*** ******* ***** ****: 678-***-****

Alpharetta, Georgia 30004 *********@*****.***

OBJECTIVE

Professional Executive Administrator/Office Manager with a proven track record for enabling high

level executives to meet and exceed their organizational goals and objectives.

STRENGTHS / SKILLS

Professional, highly motivated team player with an outgoing personality, positive attitude

and professional appearance; detail oriented; strongly driven work ethic; trustworthy,

discreet, diplomatic and dependable; excellent decision making capabilities; proven track

record of demonstrated ability to manage multiple tasks and interact effectively with a

broad spectrum of personalities; excellent written and verbal communication skills.

Notary Public in the State of Georgia

Computer skills include: Microsoft Windows 7, MS 2010 Word, Excel, PowerPoint,

Outlook, Access, Survey Monkey, QuickBooks, ACT; FedEx online shipping

EXPERIENCE

LSI Corporation, Norcross, Georgia (global IT corporation) January 2013-

Present

Executive Administrator for the Senior Director of Human Resources & Executive Staff

• Provide administrative support for the domestic Talent Acquisition Management team.

• Assist with various on-site projects such as the College Intern Program, international

product shipping, invoice processing, etc.

• Responsible for managing and analyzing quarterly hiring surveys utilizing the Survey

Monkey tool.

• Arrange/book all travel for the team; process expense reports (SAP system); meeting

planning.

• Schedule global meetings with our offices in India, China, Europe and U.S. in Outlook

Calendar using Webex.

Jan-Pro Franchising International, Atlanta, Georgia February 2007-

October 2012

Executive Administrator/Office Manager for the President & CEO, CFO, three Vice Presidents

and three Directors

● Primary point of contact for CEO; directly supported the above eight individuals.

● Personally interacted with master franchisors worldwide on a daily basis incorporating

excellent customer service skill set.

● Produced detailed monthly expense report for CEO; arranged travel for executive staff

● Office Manager for 23 associates, as well as managed one direct report

(receptionist/assistant administrator).

● Assisted CEO and CFO with confidential HR issues (offer letters, employment forms, time

off accrual summaries).

● Managed several meetings/events per month, including holiday & summer parties;

negotiated with vendors for hotel, meeting space, audio visual and food/beverage service.

● Assisted the professional event planning company’s staff on-site with two large national

events each year at various venues, such as Puerto Rico, Hawaii, Mexico, Southern

California, etc.

● Planned quarterly Board of Directors’ meeting, including travel arrangements and

constructing board packages.

● Provided notary services for the legal department.

● Edited documents for worldwide release; maintained travel calendars, franchise directories

and various month end sales reports; employee timekeeping.

Roberts Properties, Inc., Atlanta, Georgia January 2005-

February 2007

Executive Administrator to the President and CEO, Charles Roberts, and two Vice Presidents

● Directly assisted the President/CEO.

● Provided administrative support for the real estate development/construction group which

included email management, correspondence, property research, FedEx on-line.

● Maintained extensive real estate files, including aerials, site plans and blueprints.

Lincoln Property Company/Lincoln Contractors, Atlanta, GA. March 2000-

January 2005

Executive Administrator to the S.E. Regional Partner, Vice President of Construction, Regional

Project Manager, Development & Acquisitions Associate and Atlanta Project Manager

● Provided administrative support for these five associates, which included day-to-day

operations for the Acquisition/Development department, Construction department and

Property Management department.

● Coordinated due diligence checklists, surveys and site plans; conducted market surveys

for the Property Management department.

● Provided notary services at loan closings.

● Maintained the company’s ACT database.

● Arranged travel for the associates’ site visits.

● Edited letters and marketing literature for the Property Management department.

EDUCATION

Jones College of Business - Jacksonville, Florida

Associate in Science Degree (English Major); graduated Cum Laude

National Honor Society member; International Society of Business Women member

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