Customer Service Representative

Reginald Green

**** **** **** ******** ** ***** 209-***-**** *******.********@*****.***

Objective To obtain a full time position that will allow me to utilize my

customer service skills along with my broad knowledge of

information technology, graphic design and programming

methods.

Experience Tech Support I

2010-2013 Sprint Wireless, Sacramento CA

. Received inbound calls for troubleshooting and

assisting customers with technical issues or device

malfunctions

. Probed for specific information to determine cause of

problem

. Researched manuals and simulations to determine best

solution

. Provided step by step instruction to reset, repair,

or reprogram software issue

. Scheduled appointments for repair technician for

hardware issue

. Placed orders for equipment replacement

. Reported network event issues based on location and

tower data

Customer Service Representative

2006-2008 Activant Solutions, Livermore CA

. Received inbound calls to assist Activant customers

and employees

. Researched customer inquiries for call resolution,

placed equipment orders, updated account information,

and dispatched service technicians for repairs

. Worked with a variety of software applications for

data entry purposes

. Directed all incoming calls to the appropriate

departments

Operation Support Specialist

2004-2006 Teletech, Stockton CA

. Maintained accurate reports of site statistics,

schedule adherence, and employee performance

. Managed project service level and real time

performance

. Responsible for communicating daily information

between management, the client, and our corporate

office

. Designed templates and organized databases according

to classifications

. Developed and improved production response,

forecasting, and staffing analysis

Education University of Phoenix

B.S. Degree, Information Technologies

December 2013 G.P.A. 3.25

Western Career College, Stockton CA

A.S. Degree, Pharmacy Technology

March 2010 G.P.A. 3.75

Strayer University, Newington VA

Certificate, Accounting

June 2008 G.P.A. 3.429

Achievements Deans List for Academic Excellence 2009

Student Mentor 2009

National Society of Collegiate Scholars 2008

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