Customer Service Sales

Patrick A Swan Jr

*** **** ***** ******, *****, NY 10466/ House Phone/ 347-***-****/ Cell Phone/ 347-***-**** / Email

************@*****.***

Qualifications

• 8hr certificates

• 16 on the job certificates

• 8hr annual (updated)

• Fire guard certificate

• Fire guard license (F-O1)

• Proficient in Data Input Microsoft Word, Excel, and PowerPoint

• High School Regents Diploma

• N.Y.S Security Guard Licenses (updated)

• N.Y.S Drivers Licenses

• 3 year customer Service

• 2 year security experience

• Knowledge of radios and watching security monitors

• College Student

Employment History

Strikers Force Protective Services 2013 Concerts

Pier 26

Backstage Guard, Pit Guard, And Dock Guard

• Check for onstage passes, VIP passes, crew passes, and media passes

• Provided Security for hosts, artists, and staff

• Directed staff with information pertaining to event themes

• Ensured no unauthorized entrance into trailers

• No entry to artists or camps

• Made sure area was clear for staff

• Look for any person needing medical attention

• Control crowds from getting out of control

• Guarding entrance and exits

• Directed crowds to which exit was appropriate

Met Life Stadium

• VIP, Staff post guard, and backstage guard

• Check for valid passes for recommend entry

• Directed staff

• Ensured artists had clear passage to stage

William's Burg Park

Backstage concert guard, Entrance Guard,

• Check for onstage passes, VIP passes, crew passes, and media passes

• Provided Security for hosts, artists, and staff

• Directed staff with information pertaining to event themes

• Ensured no unauthorized entrance into trailers

• Checked for tickets

• handled front lines to clear up passage ways

• Answer questions regarding to events/ticket purchase

House Of Vans

• Crowd Control

• Bag scans and Pat down checks

• patrol between crowd for any activity

• front security for artist's performance

Central Park, Brooklyn

Patrol field, Post

• Directed general public to proper paths

• Secure restricted areas' to ensure no entry allowed

• Aid park rangers with general public

• Provided security for permit events

Prospect Park, Bklyn

Gate/exit Guard, Customer Service, and Watch Guard

• Stand on post for no entrance to side gate of Stage

• Greeted guest to entrance path of events

• Answered guest questions pertaining to events

• Watch/ patrol for activity

• Strikers Force Protective Services Concert

• Roundel's Island

Entrance/Exit Guard, Ferry Guard, and Crowd Control

• Scan Bags and placed proper tags,

• direct right entry for proper line

• Provided Customer service to guest for proper event day

• Control Crowd for exits, dumping drinks when leaving,

• Directing to proper exits/transportation routes

• Help Load guest on/off ferry

• made sure no guest passed restricted area

Best Buy Theater

Crowd Control Guard

• Made rounds to check for activity,

• Scan between seated aisles and made reports

• provided customer service to guest

• let guest know where restricted areas are

Terminal 5 Concert guard

Main Entrance Post, Smoking Lounge Post, and Inside Guard

• Check tickets for proper entry ( V.I.P, stranded, etc.)

• Control Crowds and lines

• Provided Proper customer service regarding event

• Admitted entry to proper guest for the smoking lounge

• Checked through crowd for activity, made reports to supervisors

Active Staffing (Manhattan New York), May 2013

• Unloading Truck,

• Loading Trucks,

• organizing certain orders

Strikers Force Protective Company, November 2012

December 2012

A Temporary Assignment in Peter Cooper Village as A Residential Storm Relief Guard

• Front Door Guard-Open/Close Door for tenants and Workers

• Patrol the Front lobby to report activity.

• Stair Case Guard- Patrol the stair case and Prevented entry to basement unless provided with instructions.

• Basement Guard-Secure Basement from entry unless instructed,

• Sign in/out Workers from companies during their working shift

• Sign in/out, Tenants to have permission in the basement level, and Guarded the outside as well as indoors

• Supervisor- oversee security guards, give relieves, and carry out any order from management.

Nike Town Event/ Retail Guard November, 2012

• Front Lobby Guard- Patrol Front Entrance, Greeted Customers, And Answer Customers Questions pertaining

To retail Needs

• Elevator Guard- Secured the Elevator while customers shopped, and assisted employees /customers service

for destined floor

• Loss Prevention/Sales Floor Guard- Patrol each floor for activity and assisted customers

Active Staffing

Oct- Nov-12

Volunteer,

• Merrell Down & Dirty National Mud and Obstacle Series Presented By Subaru

• Helped Constants with Obstacles for the 5 and 10k run

• Provided Water to constants

• Help take down obstacles

• Active Staffing, Bronx, New York

P.O.P Display's

• Assembly Line

• Making products that are use in retail's cosmetics Section.

• Teaching New employees how to assembly products

• Boxing

• Labeling / Weighing

• weighting for the right amount

• Counting Stock before putting finish products on crate

Security USA, Manhattan, New York

Residential Guard at Philip Houses in Brooklyn, new york

• Front Desk Guard, Door Man, Patrol, Supervisor, Concierge, and Garage/Parking lot guard

• Checked I.D's to sign guest in/out

• Data entry for complicates and drop off/pick ups

• Entry log for mail pickups/drop offs

• Secure lobby, greeted guest at front door

• Provided guest with services such as transportation and food deliveries pick ups

• watch security monitors for activity/ radio guards for activity,

• Check Points and inspect premises for activity,

• Car inspections for stickers and registration numbers,

• open/close garage doors for residents

• Secure premises as a supervisor for a night shift

Target, Farmingdale, New York

June,2011 to September, 2011

• Market, Cashier, and Backroom storage

• Stocked shelves, re-shop ( restock shelves), Maintain clean sections, and help Customer's with

store related information

• Provided positive attitude towards customers, provided information about sales/discounts, and

worked at fast temp.

• Customer service-Brought requested items from the back room to sales floor and also brought

request items to customers from the backroom

• Trained On the Cashier for back up

C-town Bronx,, New York

March,2011 to September,2011

• Store cleaner, Bag Grocery’s, and Customer service

• Maintain Clean floors,shelves, and mopping

• Bagged Grocery’s at normal to fact pace

• Provided customers with help with finding products or Store related information

Contact this candidate