Sales Customer Service

BONNIE ZUCKER

**** **** ****, ***** ****, NY ****0

Phone: 516-***-****(H) 516-***-****(C) E-mail: ************@*****.***

Performance-focused, well-rounded professional with extensive experience leading and managing all

aspects of the Sales Support and Customer Service functions. Proven ability to supervise and motivate

staff to increase productivity and company profitability. Excellent strength in resolving customer issues

quickly and efficiently resulting in increased customer satisfaction.

COBY Electronics Corporation 2006 –Present

Sales Administration Manager

Liaison between Corporate HQ and Sales force to ensure day to day business transitions are on time and

accurate. Considered as the central HUB with communicating critical analytic information to help sales

team meet their forecasting goals.

• Work closely with COO, President, and VP of Sales

• Support infrastructure planning by collaborating with sales, finance and operations

• Manage all company SKU’s and Create allocations

• Analyzing customer/sales forecast, sell thru data, client buying/selling trends

• Assist Vice President of Sales in documenting and monitoring the sales processes

• Analyze key sales productivity and assist VP of Sales with forecasting Metrics

• Assist VP of Sales with all customer MDF programs

• Developed processes to identify customer problems and resolved them expeditiously and

efficiently.

GADGE USA 2004-2006

Customer Service/Business Operations Manager

Responsible for the supervision of 5 Business Unit Managers, driving continuous improvement through

customer service initiatives to enable increased share of the competitive corrugated box marketplace

• Monitored day to day customer service functions.

• Trained new as well as, established employees in new policies and procedures.

• Evaluated employee performance and provided positive feedback to improve skills.

• Provided direction and guidance in resolving customer issues.

• Created a training manual, allowing for a more uniform system to accomplish goals.

• Managed the requirements of national accounts through extensive follow-up procedures.

• Partnered with sales to ensure sales goals were met.

• Negotiated with freight carriers to reduce freight by 5%.

Bonnie Zucker 4630 Iris Lane, Great Neck, NY 11020 516-***-****

TDK Electronics Corporation, Garden City, NY 1980- 2004

Sales Support Manager

Managed liaison support for up to 12 TDK sales persons and 24 outside sales representatives, expediting

the booking and processing of $400 million annually in media and computer peripheral product sales.

• Acted as the hub of all sales communication with internal departments, providing product

specification and pricing information, facilitating rapid new product launches.

• Resolved all field issues related to sales, distribution and delivery, using expert troubleshooting

processes, resulting in enhanced customer satisfaction and smoother sales transactions.

• Acted as central point of contact for all Canadian distribution, valued at $12 million annually.

Coordinated bilingual packaging and assisted Canadian distributors in creating promotions,

increasing sales and enhancing market presence.

• Created and implemented the current customer return authorization system, organizing product

returns, establishing policy and reducing freight expenditures.

• Assumed added responsibility of managing the in-house sales function including telemarketing,

lead development and the investigation and evaluation of potential new customers. Managed

budget to assist small customers with their advertising needs.

• Developed and communicated month-end strategy that coordinated all cross-departmental efforts

up to VP level to meet sales goals. Strategy included projected and potential sales, expedited

order processing, and confirmation of sufficient product orders and inventory levels.

• Accompanied sales persons on key account customer calls to provide product information and

collect customer information. Participated in a wide variety of trade shows, providing

information and demonstrations of TDK product to potential customers

• Provided value-added personal point of contact for TDK’s most valued accounts.

Order Department Supervisor

• Developed and implemented TDK’s sales order process. Authored the Sales Order Manual,

which helped improve accuracy.

• Created a network of internal contacts throughout TDK and used them to continuously update

status and expedite sales orders.

• Prepared sales forecasts based on existing orders, pending orders, and personal knowledge of

customer buying patterns.

• With above information, prepared reports to allocate product and distributed to Sales,

Procurement, Product Management and Marketing departments.

• Trained staff, and other employees involved in the sales supply chain on current product

specifications and utilization.

• Closely aligned with sales force, meeting customers on sales calls and trade shows. Worked

numerous trade shows providing product demonstrations and information.

EDUCATION

Master of Science, Early Education - City University of New York

Bachelor of Arts, Sociology - City University of New York

PROFESSIONAL DEVELOPMENT

Microsoft Office (Excel, Word, PowerPoint), Cognos TM1, SAP, Outlook

Internal Software Programs

Bonnie Zucker 4630 Iris Lane, Great Neck, NY 11020 516-***-****

Bonnie Zucker 4630 Iris Lane, Great Neck, NY 11020 516-***-****

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