Customer Service Sales
Resume:
Juliett M Townsend
Objective: To obtain a position in a organized company using my administrative, clerical,
customer service and sales skills.
Education:
Parkland College –Business- Champaign, II
III Central College- Marketing-Peoria
DuSable High School-Honor Courses
Work History:
Seeking full time or part time employment
Affordable Communication, Las Vegas, Nv 89104
Position: Administrative Secretary/Dispatcher
Employed: 6/2013- to present
Duties: Answering incoming lines designating the importance of the call for proper
Dispatching to appropriate individuals. Typing and data entry as assigned in word, and
Quickbooks, also inputting bills and receiving payment of checks. Assisting clients and
Potential client with answering various questions and scheduling service calls and typing
o
Standard Plumbing Supply, Las Vegas, NV 89101
Postion: Sales associate
Employed: 11/11-05/12
Duties: Answering phone incoming lines and customer services and sales on the
showroom floor. This job entailed the selling of high end bathroom and kitchen items.
Also responsible for payments of the sales and credit customer payments. Also when
new customers came to view the showroom, I was responsible for giving the tours and
possibly making them clients then helping them with purchases and designing of the
kitchen or the bathroom(s).
Around the Clock Plumbing, Inc., Las Vegas, NV 89119
Position: Admin/dispatcher
Employed: 04/10-03/11
Duties: Answering incoming lines and scheduling appointments for technicians and also
making outgoing calls to the home warranties companies to go over cost of installations
of water heaters and coverage of policies, also customer service for the clients by
answering questions and helping as much as possible to give them the satisfaction
needed. Also receiving credit card payments over the phone and making sure they are
processed in a timely manner and also the scheduling and cancellations of the
installations of the heaters and parts needed to help them pass Las Vegas codes.
Standard Plumbing Supply, Las Vegas, NV
Position: Receptionist/Promoted to Sales Associate
Employed: 12/2007-6/2008
Duties: Answering phones, greeting customers, and taking payments. After the
promotion the duties were the same as my most recent position with the company.
Kelly Temporary/Standard Plumbing Supply
Employed: 07/2009-12/2009
Consumer Credit Services, Las Vegas, NV
Position: Customer Service
Employed: 06/2007-07/2008
Duties: Taking inbound calls from customers and establishing accounts with the clients
via catalog and the purchase of a catalog and credit card.
Thompson Civil LLC, St. Louis, Missouri
Position: Receptionist/ Administrative Secretary
Employed: 08/2003-5/2007
Duties: Answering phones, filing, greeting customers and potential customers and
potential customers, typing of engineering reports, typing of legal documents and
dictation of minutes along with customer service. Also had the responsibility of making
cold calls to try to attract more jobs for the company, was responsible for producing
flyers for marketing and nay other office duties
Miscellaneous Temp assignments
Position: Administrative Secretary
Telemarking
Receptionist
Medical Receptionist
Employed: 1996-2003
Empress Temp
Kelly Temp
Manpower
Adecco Temp
Hill Crest Apartments, St. Louis, Mo
Position: Receptionist/Leasing agent
Employed: 1995
Duties: Answering phones, filing greeting tenants and potential tenants, typing of leases
(updates of leases and etc.) receiving rent payments, showing apartments available for
rent, completion of application processing. Supplying of work orders for maintenance
and assigning to the proper technician. Job entail also office duties as clerical apartments
and the distribution of them. Type pool passes and any correspondence letter needed for
office. I was responsible for dispatching calls for apartment emergencies leaks, lock out
etc.
The Children’s Home Association, Peoria, III
Position: Receptionist/ Administrative Secretary
Employed: 1991-1993
Duties: Greet visitor and clients, answering of incoming calls. Also responsible for the
typing dictions notes of the clinical nurse and the medical orders, medical visits records.
Also handled the incoming and outgoing mail and correspondence letters and carious
other administrative duties.
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