Administrative Assistant Customer Service

RUTH M. HINES

847-***-**** (H) ********@***.***

SUMMARY OF QUALIFICATIONS

LEADERSHIP SKILLS:

• Delivered administrative support to the Chicago Business Unit’s Managing Director and his departmental directors

encompassing Human Resources, Compliance, Finance, Hospital Sales, Physician Sales, Billing, Customer Service,

Laboratory, Safety, Six Sigma and Facilities. Established long record in developing best practices for administrative

support at all levels.

• Strong, interpersonal skills, professional demeanor, detail oriented and demonstrated commitment to providing

exemplary service at all levels. Able to develop easy rapport with others while building trust.

COMMUNICATION SKILLS:

• Bilingual English/Spanish, fluent in speaking, reading and writing.

• Recognized “go-to” person for a broad range of issues and concerns. Committed to the highest level of customer

service and willing to take the extra steps necessary to complete goals and meet deadlines.

ORGANIZATIONAL SKILLS:

• Organized and detail-oriented with demonstrated project coordination skills. Practiced in prioritizing and managing

tasks, possessing the skills necessary to operate independent of direct supervision. Effective at balancing the

competing demands of multiple projects.

• Booked all events, negotiating favorable pricing and transportation rates with area vendors to reduce expenses,

resulting in a 25% cost savings.

• Created, proofread and revised data from various departments to create the Town Hall Presentation Slides in

preparation of quarterly meetings.

• Maintained the Business Unit’s Organizational Chart and made all changes as needed.

• Founder, creator and co-editor of the Healthy Quest Newsletter, distributed bi-monthly. Researched health and safety

related articles, healthy recipes and other areas of interest projected in this publication.

• Founder, creator and editor of the Billing Department’s newsletter, the Questformation. This publication, distributed

bi-monthly, detailed upcoming events and issues, including award announcements, promotions and introduction of

new employees.

• Tracked attendance of approximately 60 employees with Kronos Time and Attendance.

PROFESSIONAL EXPERIENCE

Quest Diagnostics, LLC – Wood Dale, IL

Administrative Assistant – September 2001 to July 2011

May 2006 to July 2011: Provided effective support to the Chicago Business Unit Managing Director and his reporting

staff of 11 Directors, as Administrative Assistant.

• Ascertained the needs of the sales team and tracked reporting information to simplify the processes saving time

and cutting back on the workload.

• Made travel arrangements and scheduled ground transportation for all meeting attendees. Generated handouts,

purchased gifts and awards, created name tags and seating placards. Shipped or delivered materials to site,

meeting all project timetables, ensuring flawless events.

September 2001 to May 2006: Administrative Assistant to the Billing Department Manager and supporting staff of 6

supervisors.

• Assisted management/supervisory level personnel with various projects, including employee recognition awards.

• Headed and supervised a team of 12 employees to work on a mass mailing project. Project was originally

scheduled for two weeks, and was completed in less than two days.

• Comparison shopped, ordered and inventoried office supplies and services from established vendors.

Ruth Hines

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RELATED EXPERIENCE

Bridge Personnel – Hoffman Estates, IL

General Office - April 1999 to September 2001

Assignments included various administrative positions for several companies, including Quest International Foods

Company, Hoffman Estates, IL and Sherman Hospital, Elgin, IL.

• Organized and updated Employee Orientation Books, forms and records for several departments, simplifying

steps taken by department heads, saving valuable time for managers.

• Reviewed and modified Policies and Procedures Manual for the nursing department, creating a form enabling

department managers to effectively track employee credentials and remain compliant with state regulations.

USLIFE Credit Life Insurance Company – Schaumburg, IL

Sales Administration/Territory Specialist - October 1995 to March 1998

Supported 15 to 20 District Sales Managers in various administrative projects; preparation of proposals, new account

set-ups and master policies, applications and operating guides.

• Simplified and improved the templates of proposals, creating a new form displaying the various state insurance

rates in one, easy-to-read document.

• Developed and implemented a follow-up system, to improve the retrieval of signed documentation on a timely

basis, a state requirement for all insurance contracts to remain compliant to avoid penalties and fines from local

and state agencies.

• Prepared annual district company golf outings to include updating of clients’ data necessary to generate

invitations, response cards and envelopes. Created and tracked response list.

COMPUTER SKILLS

Word, Excel, PowerPoint, Outlook, Internet, Email

EDUCATION

Ruth Hines

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HS GED - Elgin, IL

Ruth Hines

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