Manager Customer Service
Resume:
Brian Linsenbigler
P.O. Box ***
Douglassville, Pa. 19518
*****************@*****.***
OBJECTIVE: My goal is to become an important part of a management team and strive to progress as
far as possible in a reputable company in which my life-long enjoyable career lies.
CAREER ACHIEVEMENTS:
Strong team builder and team leader in a customer service environment.
Excellent ability to communicate effectively with both customers and staff.
Proven ability to manage a complex business in a multi-tasking environment.
Highly organized, with superior problem-solving and analytical abilities.
Significant experience in successful recruiting, staffing, and training.
Have always met and over exceeded sales & performance goals.
Consistently maintained strong knowledge of all wireless products, services, promotions and
advertising.
Maintained knowledge of competitive offers and provides critical market feedback to District
Manager regarding local competition and product/service needs.
Maintained literature, product displays and sales floor inventory and performs other duties as
needed to maintain a neat, clean store appearance.
Performed store opening and closing procedures in accordance with standard procedures.
WORK HISTORY:
I am currently the Pennsylvania Market Manager for BlackBerry
02/01/2012-05/25/2013; Patriot Buick GMC – Service Advisor/Writer
01/03/2010-01/01/2012; Verizon Wireless Premium Retailer - Area Sales Manager
Wireless Retail Store Manager Job Description
* Meets/exceeds assigned sales performance goals. *
Sells Wireless products and services to customers at retail store.
Meets with customers at business locations, and staffs sales events at off-site locations on an as-
needed basis.
Conducts outbound calls and generates leads to increase customer traffic into the retail store
Follows up on qualified prospects, and performs account/funnel management activities.
Provides customer service relative to the sale, and assists customers in gaining value through
product and service education.
Follows-up with customers through the use of thank you cards, phone calls, etc. to ensure
satisfaction.
Prepares complete, accurate and timely paperwork and point of sale transactions to ensure
accurate and efficient processing.
Performs customer verification and cash handling procedures with accuracy and efficiency.
Kept up to date with store maintenance and scheduling for up to six employees
04/01/2006-12/29/2009; T-Mobile - Retail Store Manager
01/16/2005-03/29/2006; RadioShack - Assistant Store Manager (In-Line Mall Store)
01/20/2003-01/01/2005; Tires Plus- Sales Associate/Service Advisor
EDUCATION:
Berks Technical Institute - Reading, PA
• Drafting Technology and Engineering
Daniel Boone - Birdsboro, PA
• High School Diploma - College Preparation
REFERENCES: Available if required or upon request
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