Customer Service Manager

T H E D S O N D E S R AV I N E S

* * ** * * L E B R AT I O N L A N E, M A RGAT E, F L 3 3 0 6 3

P H O N E ( 9 5 4 ) 5 9 9 87 0 0

• E M A I L T D E S R AV I @ G M A I L . C O M

Objective:

Diligent team player with university and pharmaceutical lab experience, as well as, 5+ year’s

managerial experience. Looking for an opportunity that offers growth, and provides a stimulating

work environment.

Education:

Florida Atlantic University, Bachelor of Science in Biology with a concentration in Immunology

August 2012

GPA: 3.1/4.0

Professional Experience:

Cardinal Health Fort Lauderdale, FL

Microbiologist/Pharmaceutical Technician

2013 Current

• Responsible for the preparation, production, and quality testing for multiple Nuclear

Medicine drugs

• Knowledgeable in preparation, production, and quality of Positron Emission Tomography

(PET) drugs, including F18 Fludeoxyglucose, Amyvid, and Sodium Fluoride.

• Mechanical repair and testing of the FXN box used for production.

• Knowledgeable in using and performing general maintenance for GE Cyclotron.

• Set up, monitor, manufacture, and perform quality control testing on products

manufactured at the PET site.

• Complete daily tasks such as cleaning, equipment maintenance, and other assignments to

maintain the highest level Radiation Safety and cGMP programs at the PET site.

• Conduct Viable and Non viable Environmental Air particulate monitoring.

• Ensure the site manufactures products in accordance with 21 CFR 212 (cGMP)

• Responsible for product release activities per cGMP requirements

• Handling and working with F18 nuclear material

• Clean Room and media fill qualified.

• Responsible for the quality of documentation (control, retention, and archival) to support

cGMP activities

• Contact and surface environmental monitoring.

Florida Atlantic University Research Labs Boca Raton, FL

Volunteer Research assistant: Evaluation of chemotherapeutic agents in nude mice.

August 2011 September 2012

Media Fills

•

Environmental Sampling

•

Dissection of insects

•

Handling of lab animals

•

Collected DNA samples from rats

•

Microscope use for slide analysis

•

Gram staining

•

Identification of different stages of malaria

•

Various lab duties

•

Kaplan University Boca Raton, FL

Financial Aid Officer

2009 2011

• Provide financial assistance to students and counsel prospective students in regards to

scholarships and internships.

• Provide counsel to students based on a deep understanding of student loan regulations

• Responsible for clearing exceptions and holds in regards to the students Title IV funding

from the Department of Education

RadioShack Coconut Creek, FL

Assistant District Manager

2006-2009

• Area assistant distant manager for seven stores.

• Coach and train managers on Profit and Loss statements of their stores

• Responsible for traveling to multiple stores and handling customer service relations

Store Manager

2004-2006

• In charge of hiring, training, managing, and motivating 35 employees

• Consistently achieved record high revenue and profit goals with a proven track record of

driving million dollar growth

• Develop knowledge, skills, and expertise necessary to manage the customer’s needs and

wants

Professional Courses:

• Bio informatics 1 & 2

• Immunology

• Medical Bacteriology

• Biochemistry

Skills:

• Qualified to work in clean room Environmental class 5 8

• Excellent record keeping needed for publication and cGMP environments

• Experienced working with GE cyclotron, Gas Chromatography, Bio scan, High

Powered light Chromatography, GE auto Sampler

• Proficient in MS Word, Excel, PowerPoint, Outlook, Internet Explorer, Adobe, and

SAP

• Proficient in speaking and writing French and Creole

• Experienced technical writer

• Experience in lab procedures (aseptic techniques, gram staining, basic lab chemistry

knowledge, etc.)

References:

• Andrea Steiner, RAC: Sr. Regulatory Affairs Associate, Biotest Pharmaceuticals

5800 Park of Commerce Blvd., N.W., Boca Raton, FL 33487

Phone: 954-***-****

• Ronel Charles: Personal Banker, Wells Fargo

665 NE 25th Street, Miami, FL 33137

Contact Phone Number: 954-***-****

• Bavon Silvain: Investment Banker, Wells Fargo,

7196 Sportman Drive, North Lauderdale, FL 33068

Contact Phone Number: 954-***-****

Contact this candidate