Customer Service Human Resource

Cortney LaFavor

***** ******** ***

Keithville, La 71047

903-***-****

*******.*******@*****.***

OBJECTIVE

To obtain a position where there is a need for an individual with the

ability to communicate, organize, and develop employee and customer

relationships.

Skills

. Customer Service: Counting down and settling cash tills, creating

deposits and communicating with the bank, receiving and sending

Western Union, creating money orders, coin star, lottery, paid outs,

vender payments, returns and refunds, exchanges, complaints and

compliments, and operating multi-phone line systems.

. Partner Communication: Creating and changing schedules/flow charts to

save company time and resources. Hair-sample drug tests, creating

performance improvement plans and evaluations, and operating Timecorp.

. Certificates: Anti-money Laundering, TABC, HIPPA, and ServSafe

certified.

. Computer Skills: MS Word, MS PowerPoint, MS Excel, and MS Outlook

Education

The University Of Texas at Tyler

Fall 2011- Spring 2013

Bachelors in Human Resource Development

Tyler Junior College

Fall 2008- Spring 2011

Associates in Business Management

WORK EXPERIENCE

Brookshire Grocery Company December 2007- July 2013

Cashier/Office Cashier

Brookshire's #45 December 2007-

June 2008 / January 2013- July 2013

. Began as a cashier, experienced the training to learn produce codes

and how to operate the registers.

. Moved into the office three months after being hired, went through the

training on the responsibility and importance on how operate the

office and approach customers in a professional manner.

Human Resource Internship

Brookshire Corporate Office August 2012- December 2012

. Create a Retail Management Internship.

. Communicate with all Human Resource partners, plan meetings and

conferences.

. Help personnel perform daily duties, organize new hire paperwork,

perform background checks, and communicate to Store Directors with

information on partners.

Certified Office Partner

Fresh by Brookshire's January 2011-

December 2012

. Control and handle the cash flow in and out of the store.

. Operate the gas station, concierge desk, and help out on the front end

with watching over the cashiers and parking lot attendants.

. Help out in Human Resources to achieve hands on experience for current

studies.

Certified Office Cashier

Brookshire's #28 June 2008-

January 2011

. Trained to open the office, which lead to becoming certified.

. Helped create the new schedule and flow chart when lane accountability

began.

Contact this candidate