Customer Service Manager
Resume:
Luis Martinez
San Diego, CA **104
***************@***.***
Qualifications
• Excel in Customer Service and Guest Relations
• Inventory Administration
• Process Developmental Management
Experience
Instant Smog Check San Diego, CA 2013
Service Technician
• Adhere to service lube and OSHA guidelines by practicing safety first in the service area.
• Performed lube m oil and filter changes by draining and replacing oil and filter and lubricant all
joints, including idler arm steering knuckles, tie rod ends and ball joints.
• Reported all necessary repairs to service consultant for customer awareness
• Checked battery, tire air pressure, all fluids and refilled as needed
• Ensured vehicle was clean and free of fluid residue or fingerprints before exiting service area.
• Maintained Customer Satisfaction above company standards for customers return.
• Increased daily sales and productivity above 25% by marketing weekly service specials
Automation Chula Vista, CA 2013
Human Resources Clerk
• Process development of personnel, benefit and confidential files to ensure accurate information
was at hand while practicing a high level of confidentiality and integrity.
• Maintained new hire orientation packets, leave of absence packets and termination documents to
appropriate parties
• Processed, verified and maintained documentation related to training, recruitment, staffing and
performance evaluations
• Researched information related to service awards and delivered to the department manager for
recognition
• Communicated with upper management through official correspondence to manage and sustain
schedules, priority projects and ensure payroll was processed in a timely manner.
Classic Valet /TriState Parking New York, NY 2007 - 2012
Lead Valet Parking Attendant
• Greeted and welcomed guests with a smile and coordinated with other team members to comply
with guest needs to ensure customer satisfaction and return
• Anticipated guests’ service requirements and provided help to individuals with disabilities.
• Safely operated and transported vehicles, in accordance to the law.
• Handled and resolved guest complaints and concerns while maintaining company’s integrity and
accountability.
• Practiced effective organizational and leadership skills to promote a safe and steady work flow.
• Executed daily close outs by compiling data for end of day report, to tabulate profit and
employees salary.
• Excelled in customer service by familiarizing myself with guests and their requests.
UPS New York, NY 2012
Package Delivery Driver Helper
• Served the evolving distribution, logistics, and commerce needs of our customers by offering
excellence and value through high level customer service as mandated by UPS.
• Built customer relationships and upheld UPS’ integrity by keeping accountability of customer
packages.
• Organized, delivered and picked up over 500 packages daily by geometric location.
• Served the evolving distribution, logistics, and commerce needs of customers by offering
excellence and value through high level customer service as mandated by UPS.
• Recognized and took action to customer’s inquiries and complaints by directing them to
appropriate division.
Air Exhaust El Cajon, CA 2007
Field Technician
• Provided service to over 3,000 local eateries by degreasing and servicing Hood and Duct
Systems and providing Kitchen Grease Filter Service within strict accordance of all locally
adopted civil codes and regulations.
• Safely steam cleaned burned, varnished and polymerized grease on splash walls, stoves, ovens
broilers and grills to sanitize without causing harm or damage to equipment.
• Identified and responded promptly to customer inquiries and complaints to ensure resolution in
service satisfaction and reduce product concerns.
• Implemented client development by contacting restaurants and facilities increasing sales and
surpassing monthly quotas
House of Motorcycles San Diego, CA 2006
Receiving Wholesale Administrator
• Received and tracked merchandise, time sensitive and special orders to ensure on time delivery.
• Coordinated transfer of product between warehouses by reviewing and maintaining product
requirements.
• Maintained Inventory Control through Excel, Lightspeed and Parts Manager Pro, audited product
quality and quantity.
• Generated bulk merchandise invoices, bills of lading and other shipping documentation for returns
as required per vendors.
• Practiced immaculate organization and attention to detail to promote a safe and steady work flow.
StaffWorks San Diego, CA 2005 - 2006
Administrative Clerk
• Assembled and prepared electronic and paper files, improving accuracy by 75%.
• Provided assistance in Accounting through A/R and process reconciliation to aid in month end
close out.
• Compiled and recorded employee time by department, and prepared data for payroll processing.
• Communicated with department management to maintain and sustain schedules and time
sensitive materials.
• Generated and updated confidential documentation in company database to uphold an audit
ready status.
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