Customer Service Sales Representative

Adrian Paul Ciobanu

*** ******* ******

Malden, Massachusetts 02148

781-***-****

********@******.**********.***

Education

PROVIDENCECOLLEGE Providence, RI

Degree: Bachelor of Science Sept 2007 – May 2011

Major: Biology

MALDENCATHOLICHIGH SCHOOL Malden, MA

Honors: National Honors Society Sept 2003 – May 2007

Work Experience

MULTIPLAN Waltham, MA

Customer Service Representative/Service Advisor Aug 2012 – Jun 2013 and Aug 2013 - Present

• Worked individually to provide outstanding customer satisfaction over the phone.

• Resolved provider and client insurance claims issues by utilizing a case tracking system.

• Assisted others within the company to meet department guidelines for service level and call time.

CS CONSULTING AND DESIGN Malden, MA

Marketing and Sales Representative Jan 2012 – Present

• Develop and implement social media and web marketing strategies for a database development business.

• Work remotely, communicating effectively through email and conference call sessions.

• Assist with the development of database and web applications by serving as a user interface alpha tester.

BJ’s WHOLESALE CLUBS Medford, MA

Cashier/Produce Department Nov 2006 – Dec 2012

• Performed cashier duties of $10K daily.

• Communicated efficiently with co-workers and the management team.

• Maintained the Produce Department according to the Food and Health General Guidelines.

PROVIDENCE COLLEGE Providence, RI

Research Assistant (Marine Biology) Jan 2010 – May 2011

• Worked with Doctor John H. Costello as one of his personal research assistants.

• Organized and interpreted tables and graphs of a three year study on Mnemiopsis leidyi using Excel.

• Developed and prepared the structure for a future publication.

MASSACHUSETTS GENERAL HOSPITAL Boston, MA

Research Assistant (Ultrasound/Neurological Imaging) Jun 2009 –

Aug 2009

• Worked with Doctor Javier M. Romero, MD as one of his research assistants.

• Organized tables and graphs of ultrasounds describing Carotid arteries.

• Developed preparative work for a future publication.

Skills

Languages: Romanian (native); English (fluent); Spanish (working knowledge)

Computer: Familiar with Microsoft Office: Excel, PowerPoint, and Word.

REFERENCES:

Dr. Javier M. Romero, MD

Director of Ultrasound, Associate Director of Neurovascular Laboratory, Massachusetts General Hospital

********@********.***

tel. 617-***-****

Dr. John H. Costello

Professor of Biology, Providence College

********@**********.***

tel. 401-***-****

Susan Bongiorno

Team Leader, Service Operations, MultiPlan

*****.*********@*********.***

tel. 781-***-****

Sara Chestercove

Assistant Store Manager-Operations, BJ’s Wholesale Clubs

************@*****.***

tel. 508-***-****

Christian Sullivan

President, CS Consulting and Design

*****@********************.***

tel. 646-***-****

Contact this candidate