Customer Service Manager
Resume:
Alexander L. Drust
**** *. ***** **** ************, PA 19129
215-***-**** ****.*******@*****.***
S UMMARY OF QUALIFICATIONS
Bachelor of Arts degrees in Economics and History from Temple University, 2013.
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Analytical skills and statistical analysis/econometrics experience
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Strong written and oral communication skills
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Excellent customer service background
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E DUCATION
Temple University, Philadelphia, PA (Graduation: May 2013)
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Economics (B.A.) – GPA: 3.19
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o Omicron Delta Epsilon, National Honors Society for Economics (May 2013)
History (B.A.) – GPA: 3.67
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o Phi Alpha Theta, National Honors Society for History (March 2012)
W ORK EXPERIENCE
La Calaca Feliz – Server/Food Runner (August 2012 – current)
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Provide exceptional food and beverage service to guests
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Maintain extensive knowledge of all food and drink menu items
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Mugshots Coffeehouse – Shift Manager (August 2010 – August 2012)
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Lead a team of 4+ employees to serve 300+ customers per shift
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Promote desire among staff to deliver quality service
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Manage inventories, answer phones, process invoices and interact with vendors
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S KILLS
Proficient with Microsoft Office suite, Adobe products, and statistical software packages
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Received instruction in statistics and econometrics at Temple University
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Exceptional writing, editing, and communication skills
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E XTRACURRICULAR ACTIVITIES
Temple Economics Society (TES) – Programming Officer
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o Develop, promote, and execute events for TES using traditional media and social media
o Attend executive board and SPO meetings
o Coordinate activities with other club officers and student organizations
o Update TES Facebook page and create Facebook events pages for TES events
* References are available u pon request
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