Customer Service Administrative Assistant

LaTrenda Thomas

********@*****.***

909-***-****

Objective:

To obtain a position in Administrative Assistant/Front Office Clerk

Summary of Qualifications:

Ten plus years of administrative support work in a medical environment

Extremely focused for high detailed conclusions

Expertise in customer service care, with strong verbal communication and

organizational skills, Computer literate (word, excel, power point,

spreadsheet, outlook, adobe), great typing speed, 10-key and data entry

skills, work well in fast paced environment, multi phone lines, letter

typing, order supplies, internet researching, and interoffice communication

Active Certifications in Perfect Attendance

Education:

Colorado Technical University, Business Administration (on-line)

Concorde Career College, Medical Administrative Assistant (diploma)

Eric Birch High School, Basic Studies (diploma)

Professional History: Kaiser Permanente Hospital Fontana, CA

02/2007-09/2012 Medical Administrative Assistant/Unit Secretary

Customer Service, appointment scheduling, data entry, patient check-

in, heavy phone duties, filing, personal contact with

clients for paper work, call center, birth

certificates, medical records, accounting, office

supplies,

06/2005-02/2007 LaSalle Medical Associates Fontana, CA

CHDP Coordinator/Customer Service Rep

Customer service, medical billing and coding, data entry, posting

claims, multi phone lines, filing, Member claims, and

communication with most health insurance companies

05/2004-06/2005 High Desert Primary Care Hesperia, CA

Front Desk Clerk- Externship

Patient check in, data entry, filing, customer care in person and by

phone, First reports, triage duties

CERTIFICATES: *Diploma *Microsoft Word *Excel

*BLS *Typing 40-WPM *ICD-9

*NCMOA *NCICS *Perfect Attendance *Power Point *Excel

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