Customer Service High School

Jaime P. Andujar

Mobile: 914-***-****; Email:**************@*****.***

OBJECTIVE: Obtain a position as a team-player in a people-oriented organization where I can

maximize my customer-service experience in a challenging environment to achieve the corporate

goals.

HIGHLIGHTS:

• Certificate of Achievement in Value Based Customer Service

• Attended Workshop: Working with Difficult Customers

Superb Interpersonal Skills: Ability to communicate effectively and establish excellent rapport

with people at all levels with customer focus. Demonstrate exceptional research and problem-

resolution skills, with level of patience level, problem analysis, organizational skills, and easy

adaptability to different situations,

Well-versed in Office operations: MS Office Suite: Word, Access, Outlook, Excel;Visual, Mas90, and

Internet; Data Entry Skills; Handling and shipping procedures; UPS and FedEX

EMPLOYMENT

Kimber Manufacturing, Yonkers, NY

Customer Service Associate - Firearms Technician (Repair Department)

04/2005 – 08/2012

• Managed daily average of 150 incoming calls from a range of customers: federal, public, municipal

organizations’, existing and potential client’s inquiries for the Repair Department and other department as

needed.

• Educated customers regarding mechanical of products, procedures, usages and specific of handling of

shipment for merchandises to be repaired.

• Generated and processed requisitions, warranties, orders for customers and vendors. Answered questions

regarding procedures and resolved discrepancies regarding receipts, deliveries, warranties, repairs and

surplus property.

• Worked closely with repair specialists of testing finished product by performing products’ test fired. Confirmed

repairs were completed as proposed.

• Processed in handling and shipping products for returns to customers by complying company’s procedures and

government regulations.

• Recorded customer inquiries by documenting outcomes and solutions in database and/or log sheets and

updated customers' accounts.

• Provided suggestions and recommendation for improves quality service by recommending improved processes

to upper management.

• Accomplished customer service and organization mission by completing related results as needed.

Kimber Manufacturing, Yonkers, NY

Warehouse Services (Shipping Department)

06/2003 – 03/2005

• Processed orders for products (serial and non-serial items) to be shipped out to key customers, vendors,

Master Dealers, and Retail Customers

• Received and inspected all incoming materials and reconciled with purchase orders; processed and

distributed documentation with purchase orders; reported, documented and tracked damages and

discrepancies on orders received.

• Shipped canceled and damaged items back to vendors as appropriate.

• Maintained the warehouse’s inventory in their specific unit (serial and non-serial items).

• Counted, inspected, weighed or measured incoming or outgoing items to compare identifying

information against bills of lading, invoices, orders or other records.

• Maintained a computerized inventory system to track existing stock or inventory levels of all items

contained in the warehouse facility.

• Operated material handling equipment such as forklifts, pallet jacks, shrink wrap hand trucks or dollies

to move stock or reorganize storage.

• Provided related logistics support services within the unit as requested.

• For 2004: Employee of the Year 2004 Award

• April 2005: Promoted to Customer Service Associate/Firearms Technician Position

Walker & Zanger, Inc. (Westchester Marble Company), Mt. Vernon, NY

Warehouse Associate

03/2000-03/2003

• Processed orders for products to be shipped out to existing, retail customers and sample orders to

potential clients.

• Received and inspected all incoming materials and reconciles with purchase orders; processed and

distributed documentation with purchase orders; reported, documented and tracked damages and

discrepancies on orders received.

• Maintained and serviced Engineering and Client libraries and showrooms.

EDUCATION

Stevens Institute of Technology, Hoboken, NJ

Major: Civil Engineering

Highlighted Course: Basic Engineering Courses

Attended: September 1995-December 1997

Alfred E. Smith Vocational High School, Bronx, NY

Graduated: June 1995 High School Diploma

Highlighted: Drafting program; Obtained Junior Drafting License

Attended: September 1992-June 1995

Contact this candidate