Management Manager
Resume:
Laura S. Mills
Plymouth Meeting, PA 19462
610-***-**** http://www.linkedin.com/in/laurasmills
***********@*****.***
SUMMARY
Information Technology Leader with a proven track record of successfully
delivering cost-effective, multi-tiered, high performance distributed
enterprise projects. Experienced in all aspects of a product development
lifecycle. Innovative, strategic, technical, business and program
management skills. Ability to establish and maintain effective
relationships with business partners with the ability to manage change in a
technology environment. Consistency in directing and implementing projects
on time and budget while producing a high quality team focused on
delivering quality products and services in a timely manner.
Information Technology Management Systems Development and Support
Strategic Technology Planning Manpower Management
EDUCATION
. PMP Certified, Project Management Institute, PA
. MBA, Leadership Electives, 4.0 GPA, New York Institute of
Technology, NY
. BS, Computer Science, Pennsylvania State University, State
College, PA
. Post graduate IT credits at Pennsylvania State University, Great
Valley, PA
PROFESSIONAL EXPERIENCE
GeRA Enterprises LLC Dec 2011 - Present
President, GERA Enterprises LLC, which specializes in all types and sizes
of product software management, including but not limited to software
development management, project management and program management.
(PracticalCTO, LifeCycle Software)
Thomson Reuters [Thomson, Institute of Scientific Information (ISI)],
Philadelphia, PA 2000 - Dec 2010
Thomson Reuters is the world's leading source for intelligent information
for businesses and professionals and is a global multimillion dollar
information company, providing real time web and mobile access to multiple
years of multidisciplinary information.
Director, Application and Business Systems Integration 2008 - 2010
Directed an offshore team in the design development and implementation of a
controlled, internal access point of user data (privacy data, eCommerce
data), user entitlements, and contract subscriptions for various products.
Coordinated and communicated across teams between business systems,
development and product management in the Science and Legal portion of
Thomson Reuters.
. Identified multiple workflow improvements, via hands on observation, to
improve efficiency of entitlements and contract amendments.
. Developed training WebEx's to allow self training of new employees on the
internal tool freeing development resources while addressing training
needs.
. Collected requirements and implemented major improvements over 2 quarters
improving overall work efficiency of Customer Support.
. Coordinated across business units to define common usage data reporting
requirements across products using SiteCatalyst and Truesight, which
resulted in the team winning a Thomson Reuters achievement award in
operational excellence.
. Co-authored an outline of an innovation Blog intended to generate
internal talk of new product ideas.
Laura S. Mills Page Two
Thomson Reuters (Continued)
Director, Rights Management and eCommerce 2006 - 2008
Directed internal and offshore personnel ranging from 12 to 27 employees in
the implementation of a new flagship product ($2M yearly budget) for the
authentication, authorization and eCommerce (SOA) of Scientific, Legal and
Pharma products. Improved efficiency by allowing the streamlining of
multiple other processes in the company by offering a common service for
authentication, authorization and eCommerce. Product was tied to a
proprietary financial tool for contract entitlements and invoicing (GLOBAL)
with a SalesForce and SAP feed. Produced releases with an aggressive time
line on time and complete.
. Required coordination between different business units to obtain buy-in
and agreement across differing product and business priority needs.
. Identified, documented and chaired a governance model to facilitate the
prioritization of requirements for shared services products across
different business units.
. Identified and instigated new communications between different business
development teams to facilitate and improve product development.
Department Manager, Electronic Product Systems Current Awareness Web
Products 2002 - 2006
Managed a team in the system design, development and support of Thomson Web
of Knowledge and Current Awareness products using agile and extreme
programming methods.
. Created an unmatched record in quality and timeliness of product releases
in Science and Technology.
. Directed the re-write of a product to add new functionality and near 100%
performance improvement while simultaneously implementing a new iterative
release strategy.
. Coordinated a multi product release of new features across all company
products using shared application logic which was highly successful and
on time.
. Released a product 22 days ahead of schedule, setting the stage for early
trials and sales fourth quarter 2003. In addition, two other products
were released with 10% less problem reports than other departments
between 2nd and 4th quarters.
. Planned and administered all activities associated with the design,
development, testing and implementation of assigned products keeping
within constraints of budget, resources, and timeline.
. Recommended by CEO for participation in a corporate wide leadership
program.
. Recognized by management as"best strategic thinker" out of peers,
Identified the next generation of a flagship product ahead of company
trend.
. Led a global team for part of a corporate wide initiative to improve
company productivity by concentrating on customer needs (Balanced
Scorecard).
. Architected a federated search product which was the predecessor to a
successful delivery of a customized product to Dartmouth College of
Engineering in New England.
Senior Technical Specialist 2000 - 2002
Led a team in the Scientific Knowledge Management group in one of the
fastest deployments of Trial and Sales of a product at ISI. Architected
and implemented production and distribution of eSearch (servicemark) data
indexes (DA's) system. This system involved input from editorial, index
updating and index re-making across 2 systems, URL checking and reporting.
. Coordinated between different organizations at ISI (Production, Quality
Control, Product Management, peer development group (CCC)) and Knowledge
Management (KM).
. Provided mentoring, wrote release notes, installation guides, performance
and sizing documents, and published project plans for production
deployment.
. Acted as a coordinator and mentor in solving problems with multiple
product groups.
. Authored a white paper on the Muscat Search Engine (concept based search
engine).
Laura S. Mills Page Three
Thomson Reuters (Continued)
ADDITIONAL RELATED EXPERIENCE
Ashford Farms, Conshohocken, PA June
2010 - Aug 2010
Office Manager, Riding Day Camp
Philadelphia Gymnastics Center (Board Member) Sept 2013 - Present
Hazox Corporation, Newtown Sq, PA
Senior Software Engineer
Independence Blue Cross, Philadelphia, PA
Acting Manager, Client / Server Integration Systems and Open Systems
Engineering; Lead Software Engineer, API Development
UNISYS, Malvern, PA
Lead Programmer; Quality Assurance Technical Programmer (Burroughs)
SoftSwitch, Inc. (purchased by IBM), Chesterbrook, PA
Software Programmer
PROFESSIONAL DEVELOPMENT
Practical Leadership Giving and Receiving Time Management
Feedback
Managing People Presentation Skills Quality Training
360 Leadership PMP Certification
TECHNICAL SKILLS
Languages JavaScript, Java, Perl, C++, C, SQL, ALGOL, PL/1,
Pascal
Network Protocols TCP/IP, OSI, BNA
Search Engines APR SmartLogik (Muscat), GigaByte (proprietary)
Standards AJAX, XML, XSLT, HTML, OLTP, MHS (X.400), Balanced
Scorecard, Shibboleth
Hardware and Operating UNIX (SUN Solaris, HP, AIX), Linux, Windows, Unisys
Systems ASeries
RDBMS MySQL, Oracle
Additional OO Programming, Agile development, Layered Application
Architecture, SOA and API.
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