Manager Operations

ROBERT SULLIVAN

*** ******** ******, *********, ** 19083610-***-**** (

*********@********.***

GENERAL MANAGER

Branch & Regional Operations / P&L / Fleet Management / Demand Forecasting

/ Budgeting Inventory & Cost Controls / Logistics / QC / Best Practices /

Process & Performance Improvement

With expertise in transportation, inventory management, manufacturing and

supply chain management, I improve services and processes, growing revenues

and enhancing the client experience. A dynamic leader and problem solver

with excellent organizational skills, I implement new programs that reduce

costs and increase productivity.

o Reengineering processes to reduce costs and support growth

o Aligning operational and corporate objectives across multiple

locations

o Improving productivity and efficiency

o Analyzing organizational needs and developing customized programs

o Building and leading high performing teams

My MBA is from Eastern University, and BS in Structural / Civil Engineering

is from Temple University. I am a Six Sigma Green Belt and completed

courses in Lean Trainer Training, i2 Supply Planner Training, Vendor

Negotiations, Personnel Relations Leadership, EHS and Plant Manager

Training.

Selected Accomplishments

INCREASED PRODUCTIVITY. MECHANICS AT GE HAD MAJOR MORALE ISSUES AND

PRODUCTIVITY WAS 15% LOWER THAN PRIOR TWO YEARS. MET WITH MECHANICS,

DETERMINING THAT PRODUCTIVITY RATES AND BRANCH/REGION RANKINGS WERE

UNKNOWN. POSTED BRANCH AND REGION PRODUCTIVITY NUMBERS, NOTING TOP TWO

MECHANICS AND CREATING HEALTHY COMPETITION. IMPROVED MORALE AND

PRODUCTIVITY 12% YEAR OVER YEAR, AND ROLLED OUT COMPETITION AS NATIONAL

PROGRAM.

Improved quality. Important field metric, return/repeat service within 30

days was at 30% and unacceptable. Met with field technicians to brainstorm

potential issues/resolutions. Developed action plans, including contest to

identify/replace outdated connections. Reduced regional repeat rate to 15%,

lowest for all of Comcast.

Built maintenance program, boosting revenues. GE's largest client, Target

was having issues with increasing costs for tools and equipment. Presented

proposal to take over maintenance in all distribution centers throughout

the US. Created $1M in new revenue for region in first year, and used as

model for rollout to other regions.

Created inventory control process. A huge discrepancy existed between the

assets on the books and in the field. Created physical inventory process

for units on site at GE and customer locations. Took inventory on monthly

basis, writing off $2M in assets, reducing liability and cleaning up book

values for the assets.

Career history

CONSULTING COO / GENERAL MANAGER, 2008 TO PRESENT. REDESIGN OPERATIONS AND

ESTABLISH METRIC-DRIVEN PROCESSES AND PROCEDURES WITH EMPHASIS ON COST

REDUCTION/QUALITY CONTROL FOR SMALL AND MID-SIZED COMPANIES IN VARIED

INDUSTRIES. MANAGED BUDGETS TO $10M AND STAFF TO 14.

Director of Technical Operations, Comcast Cable, 2007 to 2008. Recruited to

manage northeast regional fulfillment and maintenance teams and technical

operations group for $2B telecomm company. Managed 300 union/non-union

technicians and 500 contractors as well as $100M budget.

Regional Operations Manager, GE Trailer Fleet Services, 2004 to 2007.

Promoted to direct 16 branches for $55M division of GE with full P&L.

Managed assets and utilization of more than 40,000 units. Initiated mobile

maintenance program with 75 regional mechanics. Controlled $45M budget and

led 30 staff.

Strategic Fleet Manager, GE Trailer Fleet Services, 2002 to 2004. Recruited

to manage 150,000 assets with book value of $4B. Developed operation plans,

de-fleeting and financial analysis. Implemented i2 software and logistics

team, ensuring right asset was in right location at right time. Managed $1M

budget and 30 staff.

Earlier: Regional Operations Manager, Washington Inventory Service;

Director of Operations, Fleet Manager, Operations Manager, Boston Coach

Transportation.

Additional Information: In my spare time I enjoy working with the Cub

Scouts and community charities.

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