Customer Service Manager
Resume:
Courtney E. Nichols
Schuylkill Haven, PA 17922
E-mail: ************@*******.***
Mobile Phone: 570-***-****
Objective:
To obtain a job using my prior knowledge and skills. I look forward to making a career with a growing company.
WORK EXPERIENCE
August 10 2012- Current
Dicks Sporting Goods Wyomissing, PA
Administrative Assistant
Human Resources and Payroll
Human Resources for local store. Training for New associates and keep old associates updated on new training.
In contact with Corporate in Pittsburg, PA everyday. Every morning I do payroll to make sure the store meets
there budget set by our corporate office. I help management with Scheduling and keep schedules posted and up
to date. I use Kronos and PeopleSoft on a daily basis. I manage all call offs and personal time and vacation.
I also on a daily basis am in charge of Ship from store orders that go out twice a day. UPS FedEx and all
packaging that comes in and out of our store. Manage all inventory and paperwork to make sure all products are
current and up to date.
November 2010- October 2011
Berks Visiting Nurses Wyomissing, PA
CSR Customer Service Representative
CSR of Specialty Team IV and MCH (Maternal Child Health)
Provide scheduling for client services. Daily scheduling, answering telephone calls from clients and
families. Knowledge of billing sources to assure accurate billing. Run batches everyday for payroll of members
on my team.
I am in contact with a local clinic for MCH clients. My IV team I am in contact with many companies to keep IV
doses and times correct for patients with PICC lines. I am very organized with scheduling, special billing, and
insurance companies. I am in contact with our intake department where I receive referrals for my IV clients.
Incoming and outgoing phone calls, fax, email, Microsoft, Adobe, Billing, Payroll, Scheduling, Data Entry, and
Medical Terminology.
Advisory Services
December 2008- February 2010
EHR Executive Health Resources Newtown Square, PA
Healthcare Services
I worked with doctors, Case Managers, and Nurses in a team environment. I was on the phone ninety percent of
the time and used Microsoft Office, MS Office, and Excel. I was responsible for 33 hospitals on a daily basis and
had incoming and outgoing phone calls from all hospitals. My responsibilities for the team included faxing,
email, internet,schedule conference calls and meetings, perform daily, monthly, and weekly reports, organized
filing system, and at all times I was in contact with the head of my team to make sure that the team ran as
smooth as possible.
After my position changed I was able to work from home. I was very org anized and always was in contact with
my manager via Cisco. I worked on patient charts using Adobe Acrobat. I would reorganize patient charts in a
order that was easier for the doctors on the team to access information fast so the could make a case
determination. I followed all HIPPA laws so there was always patient confidentiality.
Cashier and Customer Service
August 2006- November 2008
Midway Supermarket Hegins, PA
Retail
Ran register, handled money, took customer orders, answered phones and provided great customer service.
PCA Personal Care Assistant
June 2004- October 2004
Reading Hospital and Medical Center Reading, PA
Healthcare Services
I worked on the Gastric Bypass unit. Took vital signs and reported to nursing staff. Transported patients after
surgery to there rooms and to any exams they needed while in the hospital. Took care of basic medical needs
and would assist all nurses with help they needed through out the day.
EDUCATION
Schuylkill Haven Area High School Schuylkill Haven, PA
College Prep
Diploma June 2, 1995
Widener University Chester, PA
Nursing 3.2 GPA
Reference
Professional
Fran Yob
Manager Berks Visiting Nurses
Amy Torres
Berks Visiting Nurses
Cherise Skeba
VP of Advisory Services
John Lewis
Asst Manager Dicks Sporting Goods
Contact this candidate