Marketing Sales

RESUME

Shannon Frances

No. ** Jalan Jawi Indah

Taman Jawi Indah, 14200 Jawi

Pulau Pinang, MALAYSIA

*******@***************.**

+60-016-******* hand phone

Employment

Freelance February 2006 to present

Technical and Writing, editing and translating technical, corporate and

Marketing marketing documents

Writer

Preparing technical and marketing documents for

customers in various fields, including biotechnology,

bioresourcing, laboratory instrumentation, manufacturing,

and engineering

Working with customers in various countries, including

Germany, USA, Malaysia and China

Director November 2008 to present

Emerging Focus Applied Technologies, Nibong Tebal, Malaysia

Markets Created a new division that promotes Malaysian life

science, biotechnology and diagnostics products for

marketing and sales in Europe. Currently acting as liason to

Malaysian organizations and coordinating with European

partners, offering a portfolio of custom-selected services

Performing administrative tasks including incorporation,

hiring, accounting

Acting as customer and partner liaison for contacts in

multiple countries

Developing technical communication seminars as a service

for customers

Preparing corporate, marketing and technical literature

Created and maintained corporate website until 2011

Supervisor March 2001 to December 2008

and Senior Biomax Informatics AG, Martinsried, Germany

Technical Hired and supervised three technical writers

Writer

Worked with CEO and Marketing Director to define

marketing strategies and style for documents including

terminology, structure and presentation

Worked with sales team to define sales strategies and

literature needs

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Shannon Frances

Coordinated redesign and implementation of corporate web site, including the

development of online tutorials for products

Wrote and edited technical and marketing documents, including comprehensive

software user manuals, online help, specification documents, product profiles,

brochures, advertisements, and articles for publication

Translated business and technical documents from German into English

Wrote and placed press releases, advertisements and articles in journals and trade

magazines

Technical/ January 1998 to January 2001

Marketing International Marketing Communications Department, QIAGEN GmbH, Hilden,

Writer Germany

Wrote and edited technical and marketing documents, including kit handbooks,

product profiles, brochures and advertisements, primarily for instrument group

(QIAGEN BioRobots) as well as consumables

Frontier 1995 to 1998

Researcher Laboratory for Photoperception and Signal Transduction, Frontier Research

Program, The Institute of Physical and Chemical Research (RIKEN), Wako-shi,

Saitama, Japan

Conducted research in plant genetics and prepared articles for publication in

scientific journals

Supervised students and technicians

Edited scientific papers for publication as one of the few native English speakers at

the institute

Skills

Languages English, native speaker

German, proficient for conversation, business interactions and translation (German

to English)

Spanish, proficient for conversation and business interactions

Writing

Technical Marketing Corporate

• Instructional • Product profiles • Image brochures

manuals for users • Product brochures • Press releases

and administrators

• Advertisements • Customer

(software,

correspondence,

instrument) • Web content

including third-

• Handbooks for kits party emails

• Online help

• White papers

• Scientific and review

articles

Web Creating, implementing and maintaining web sites and content

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Shannon Frances

Software Operating systems:

Microsoft XP, Windows 7

Experience with Linux SuSE with KDE

Word processing:

Adobe FrameMaker 7.0, including structured applications

Microsoft Word 2003 and Windows 7

Open source (StarOffice 5.2, OpenOffice 2)

Graphics:

Adobe Photoshop 7.0, Adobe ImageReady 7.0

Experience with Corel CorelDRAW

Authoring tools:

SyncRO Soft oXygen XML Editor including version control

Micromedia Dreamweaver MX, for HTML and PHP

Helen, for creating JavaHelp

Experience with Adobe GoLive

Education

PhD 1995

North Carolina State University, Raleigh, NC, USA

Genetics

BA 1987

University of Colorado, Boulder, CO, USA

Molecular, Cellular and Developmental Biology

Chemistry

Awards NCSU Outstanding Teaching Assistant Award, 1993

Patricia Roberts Harris Fellowship, 1992-1995

USDA National Needs Fellowship, 1989-1992

References, writing samples, translation samples and list of publications available upon request

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Shannon Frances *******@************************.*** page 3 of 3

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