Customer Service Sales

Odene Pringle

**** ********** **.

Grand Rapids, MI 49509

Phone: 616-***-****

Email: *****.*.*******@****.***

OBJECTIVE

Seeking a challenging and rewarding position in a well known organization to utilized my abilities and skills for the growth and

development of the organization.

EXPERIENCE

WXMI (Fox 17) – National Sales Assistant and Research Associate

February 2013 – Present

Grand Rapids, Michigan

• Order entry.

• Order prioritizing.

• Pulling Wide Orbit Report for management and Account Executives.

• Pulling research materials from Kantar and One Domain.

• Assisting Research Director to create powerpoints and customizing rating pieces for Account Executives.

• Keeping files and paperwork organized.

• Creating excel documents and completing special projects for General Sales Manager.

• Gathering data from Medialine.

WXMI (Fox 17) – Backup Traffic Assistant

• Assist with managing commercial inventory in Wide Orbit.

• Assisting Account Executives to gather missing traffic instructions.

• Process orders and revisions.

• Entering traffic instructions for our clients commercial spots in Wide Orbit.

• Creating Dub Lists to ingest the commercial spots in Brutus for master control.

• Assist with and maintain scheduling of all formats, programming and log structures.

Meddirect LLC – Patient Service Representative

February 2009 – February 2013

Grand Rapids, Michigan

• Reconcile patient accounts, balance payment and discount transactions against contract rates.

• Evaluate data provided to better help patients understand their bill.

• Identify, evaluate and resolve patients’ questions.

• Take credit card and ACH payments over the phone.

• Demonstrate effective negotiation and communication skills.

• Secure, analyze and protect sensitive personal and financial information.

• Accurately balance batch records for finance and handling all documentation according to policies and procedures.

• Training and coaching co-workers.

• Assisting in the development of training tools.

• Making and receiving calls from patients, insurance companies, attorneys and hospitals.

• Billing insurances and proofing claims for accuracy.

Renaissance Recovery Solutions – Customer Service Representative

December 2005 – February 2009

Walker, Michigan

• Served as a liaison between banks (lender) and repossession agencies.

• Negotiating highest value on-site settlements in lender favor.

• Contacting the lenders in order to generate accounts.

• Assigned cases to different repossession agencies throughout the U.S.

• Proofed client contracts on debtors for accuracy.

• Researched debtors information on the internet and through various search programs.

• Mentoring and assisting repossession agents to locate the units.

• Gathered updates from repossession agents to keep lenders informed.

WOOD TV/WOTV/WXSP – Marketing Intern

May 2005 – December 2005

Grand Rapids, Michigan

• Assisted the station Sales Representatives in making cold calls to potential clients.

• Entered data into the company database for Sales Representatives.

• Provided assistance to TV personality Miranda with the station park parties.

• Accompanied TV personality Miranda with “stand-ups” for the park parties.

• Assisted in editing and picking the right footage to put on the air.

• Participated in gathering information for several market research projects.

• Proofed contracts for accuracy.

Pine Rest Christian Mental Health Services – Marketing and Community Relations Intern

May 2004 – August 2004

Grand Rapids, Michigan

• Developed flyers and poster boards for various events.

• Wrote press releases.

• Wrote public service announcements for radio.

• Gathered, analyzed and summarized market research data.

EDUCATION

Bachelor of Business Administration in Marketing – Awarded December 2005

Davenport University, Grand Rapids, Michigan

RELEVANT COURSEWORK

*Managerial Accounting*Advertising*Public Relations*Principle of Management*Macroeconomics*Corporate Finance*International

Marketing*Marketing Research*Professional Selling*Principle of Marketing*Retail Management*B2B Marketing*

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