Customer Service Sales
Resume:
Donna M. Posthauer
********@*****.***
QUALIFICATIONS PROFILE
Professional with extensive hands on experience in Sales Office support
from order processing, order fulfillment, through accounts receivables
including cash applications, Billing (invoicing), analysis and reporting.
Top-notch customer service skills. Strong accounting and analytical
skills. Background in advertising sales client service billing/order
processing: developing effective, long-term relationship with all levels
of clients: both internal and external. Proven track record in supporting
multiple team members and interfacing with cross-functional team members.
Well-honed communication and interpersonal skills with all levels of
clients, vendors, staff and local as well as corporate management.
Cartus, Inc. Contract Position Relocation Accounting Analyst July 2011 -
Present
Reviews and reconciles international/domestic/FAR expense reports.
Manages Relocation Accounting and Oracle Systems.
Processes customer expense reports within productivity and cycle time
goals.
Monitors payments and expenditures.
Performs cash on account clearing entries.
Audits customer expense reports and communicates all non-reimbursements to
consultants.
International compensation expense tracking.
Processes resolved pending expense reports.
Boehringer Ingelheim - Ridgefield, CT Contract Position, placed by the
Premiere Group
Contract Analyst-Optimization 2010-June, 2011
Review, prepare and process assigned managed care contract rebate claim
packages for payment, ACH, check, or credit memorandums.
Enter approved contracts into database, receive and enter all contract
product changes: pricing, dates, corrections, additions and deletions.
Prepare analysis and print multiple reports. Research projects as
assigned.
Participate in development of guidelines, systems and routines within the
managed care optimization group. Participate in UAT testing of new
business unit entry.
Review terms and conditions of managed care rebate claim agreements,
commercial and Medicare Part D. Trained new hires on software and
procedures.
PITNEY BOWES, Shelton, CT (Contract Position) 2008- 2009
Contract Administrator, Client Services, Sales Operations, Billing
Interact with customer, internal and external; to identify and clarify
service and billing needs processed all MVS customer orders and contract
proposals for invoicing Review customer purchase orders. Determine
logistics/feasibility of contract, track all orders.
Interface with Sales, IT and Finance. Prepare in depth analysis on weekly
basis regarding escalations.
Resolve/correct all billing errors/problems. Train new hires on procedures
and software.
Serve as escalation point for Field Service organization regarding all
billing issues
Answer inbound calls from customers regarding orders, billing/invoice
issues.
Respond to all customer inquiries and resolve issues such as price
discrepancies, equipment issues, backorder concerns and shipping
information
Support billing requirements for individual customers by determining
feasibility of contract translation and execution
Prepares and produces accurate invoices according to customer requirements
Louis Dreyfus Energy Services, Wilton, CT 2006-2008
Contract Administrative Specialist-order processing/confirmations
Research and generate each trade for commodity type (natural gas-physical
and financial, Power-physical and financial, chemicals and options
contracts) to determine appropriate language to implement into contract
Verify transactional terms by reviewing deal sheets to ensure proper
addition of terms (i.e. settlement terms, pipeline clauses) into contract
Verify terms of individual contracts against counterparty's master
agreement for compliance and incorporating trader's remarks
Audit trader/broker documentation prior to sending contract to guarantee
accurate pricing, legal names, credit terms, and clauses. Verified letters
of credit.
Run reports to identify contractual risk (i.e. quantify number of
counterparties which have not yet confirmed trades); maintain statistics,
track status and follow through with transmittal letter up-until
confirmations are received; work in conjunction with management and
Marketer/Schedulers/Traders regarding serious issues with outstanding
contracts
Review and process amendments on current trades to counterparty's (i.e.
price, delivery terms and pipeline changes, making international or
domestic phone calls
Served as back up administrator for E-Confirm. Trained new hires on
software and procedures.
Dental Associates, Danbury, CT 2004-2006
Insurance Facilitator-Customer Services/Billing
Assisted patients in all aspects of dental insurance needs
Processed and sent claims to insurance companies, followed up on requests
for additional information from insurance companies, unpaid claims
Applied both patient and insurance company payments, follow up with
companies on unpaid claims
Performed credit and collection duties
Charter Communications, Newtown, CT 1987-2004
Client Services Manager-Back Office Sales Operations
Manage traffic and billing functions for ad sales department
Schedule/verify departments inventory on a daily/weekly/monthly basis.
Supervised administrative and sales assistants in their daily duties
Monitored sales order entry through fulfillment
Developed billing, commission, inventory and chargeback reports
Determine all commissions and charge backs
Train new personnel in departmental policies and procedures.
Interacted with clients, vendors, technical crew, account executives and
management. Reviewed, processed departments bills of lading for accuracy
and delivery of product.
Perform all analysis including sales, inventory and financial, contract
administration and management, processed all change orders, and performed
timely review of all contracts, maintained order fulfillment records for
department
Assisted in determining department's pricing
Responsible for maintaining and distributing departmental pricing lists
Coordinated ad sales office functions: customer service, accounts
payables/receivables, month end close, and monthly reconciliations
KEY ACHIEVEMENTS
Instrumental in creating billing, logisitics and inventory management
policies and procedures during departmental set up.
Instrumental in conversion of insertion equipment from analog to digital.
Received consistent promotions through two company acquisitions and
management reorganizations due to high level of professionalism and
dependability.
SKILLS
Proficient in Microsoft applications (Word, Excel, Access, PowerPoint)
Proficient in Lotus applications including Lotus Notes, QuickBooks
Accounting Software
Proficient in Contract Management Databases (Oracle, AS400, Encoda, Ad
Manager (T & B software)
EDUCATIONAL BACKGROUND
WESTERN CONNECTICUT STATE UNIVERSITY - DANBURY, CT
Bachelor of Arts; Major: History
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