Customer Service Representative

Jessica Singletary

**** ********** *****

Mansfield, Texas 76063

817-***-****

OBJECTIVE:

A well-organized, dependable individual pursuing a position to utilize my

current skills while gaining more knowledge with a growing company to

advance within.

SKILLS:

Proficient in SAP, Microsoft Office products and Call Centers. Capable

quick learner with a positive attitude that follows directions clearly and

easily in a fast paced environment. A people person who works well with

others and is detail oriented and trustworthy.

PROFESSIONAL EXPERIENCE:

American Eurocopter November 2011-Present

Customer Service Representative

. Call Center Representative

. Place direct sale orders, warranty orders and exchange orders

. Generate quotes

. Process payments

. Research aircraft parts numbers in SAP

. Explain the type and cost of services offered

. Fast-paced environment

. Work under pressure

. Coordinate between Tech Support, Repairables, Warehouse, Global Supply

Chain and Accounting

American Eurocopter October 2011-November 2012

Order Processing Specialist

. Responsible for initiating the standard network in SAP and plan

advance production rate

. Upon customer contract release, generate the Statement of Work in SAP

. Maintain configuration record and revise when needed

. Coordinate between Marketing, Program Office and Work Preparation

Corner Stone Staffing (temp)/American Eurocopter November 2006-

October 2011

Engineering Support/Material Master Coordinator

. Research, create and extend materials company-wide into SAP

. Coordinate between CTS Helpdesk and SharePoint in order to track

material requests

. Trouble shoot problems or errors while assisting users with material

issues

. Perform data cleansing and data entry

. Daily use of Excel spreadsheets for SAP project

. Maintain, release and track drawings and other engineering production

documents in electronic and paper form

. Verify all documents and material numbers with correct information

. Fulfill print requests and print packages

. Scan, raster and file microfilm cards

Vought Aircraft October 2004-April

2006

Configuration Control Clerk /Analyst

. Maintain, release and track blueprint drawings and other engineering

production documents

. Using different aerospace programs verify if documents are current for

engineering use

. Daily data entry

. Filed drawings, microfilm cards, and all additional engineering

paperwork

EDUCATION:

Grand Prairie High School 2004 - Graduate

Contact this candidate