Customer Service High School
Resume:
LaTonya R. Gray
St. Louis, MO *****
***********@*****.***
Objectives
I would like to obtain the opportunity to use the skills that I have with
working with a team and customer service in a productive work place. I
really enjoy working in a fast work place environment. Also, if possible to
move up in the company as I pursue my college degree for Health Care
Management.
Education
Riverview Gardens High School - 1218 Shipley DR. Saint Louis, MO 63104
August 2006 - July 2010
University of Phoenix - 211 North Broadway St. Louis, MO 63102
September 2012- Ongoing
Work Experience
Access 2 Care April 2012 - December 2012
2800 Abbot Place Stylus, MO 63112
Answered inbound/outbound calls
Set/ canceled transportation trips in the system
Assisted members with transportation to and from there doctor appointments.
Called contracted vendors for ETA times, taking urgent trips, pharmacy
stops.
Transferred calls to Member Services with numerous Health Plans.
I interact with my customer service skills to fulfill their needs by making
sure that the person is getting to and from there doctors appointment on
time. Greeting and treating the customer with respect no matter what the
case is. Calling vendors to make sure the driver is there on time for all
trips, and respecting the members on there rides. Another duty was to put
red flags in the system on certain member with various Health Plans.
B&B Construction March 2009 - June 2011
10718 Track St. Louis, Mo 63136
. Answering calls, and taking message
. Making appointments on the bids on the buildings
. Filing and keeping track of all documentation
I worked in a fast environment as a receptionist who took care of the
office. I answered calls and any questions for customers. Filled and kept
up with all paper work and documentation. Calling and setting up for
workers to come and knock down buildings once they were bided on.
Convergys October 2005 - November 2008
Hazelwood, MO 63138
. Greeting customers
. Restoring the Internet Services
. Power cycling modem and routers
. Setting up appointment for technician to come out if unable to restore
connection.
. Transferring calls to customer services to set up internet access.
I worked for Comcast in a fast paced work field. My duties were to power
cycle modems and router. Changing the IP addresses, deleting cookies and
files. If I was unable to get a connection with my step lastly I would
set up an appointment for a tech to come out to the home. I also
transferred the calls to customer services on certain deals with the
internet sided.
Achievements
I obtained Honor Roll, and won awards for my work ethic in school, an award
for an English class, and obtained an (OSHA) Occupational Safety and Health
Administration certificate.
Activities
I volunteered to help pick trash up around my school, reading books,
spending time with my girls, and I enjoy cooking food.
Skills
I can operate Microsoft Office
Can type 40 words per minute
Works well in a fast paced environment
Hands on person
Blend in good with others and getting along
Contact this candidate