Customer Service High School
Resume:
Robert G. Brockington
**** ******* **** **, *********, Md. 21244
****************@*****.***
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QUALIFICATION SUMMARY
Performance-driven, highly motivated, goal-oriented Business Professional with proven ability to
achieve and exceed all demands of industry expectation in a high and complex environment.
Excellent communication and interpersonal skills. Demonstrates ability to effectively prioritize a
broad range of responsibilities in order to consistently meet deadlines.
Comprehensive knowledge of and experience in:
Organizing/ Coordinating - Staff Training and Development - Record Documentation
Utilizing Computer Applications - Problems Resolution - Customer Consultations
General Office Skills - Customer Service - Mechanical - Engineering and Technology-Computers
and Electronics
PROFESSIONAL EXPERIENCE
Manufacturing Production Technician
• Provide advice or training to other technicians.
• Assist engineers in developing, building, or testing prototypes and new products, processes,
or procedures.
• Primarily manage the daily business operations with little supervision.
• Prepare production documents such as standard operating procedures, manufacturing batch
records, inventory reports, and productivity reports.
• Troubleshoot problems with equipment, devices, or products.
• Clean production equipment and work areas.
• Set up and operate production equipment in accordance with current good manufacturing
practices and standard operating procedures.
• Adhere to all applicable regulations, policies, and procedures for health, safety, and
environmental compliance.
• Retrieve data and/or produce various reports based on types of data requested.
• Knowledge of c.i.p (clean in place) system.
Sort, grade, weigh, and inspect products, verifying and adjusting product weight or measurement
to meet specifications.
Observe machine operations to ensure quality and conformity of filled or packaged products to
standards.
Monitor the production line, watching for problems such as pile-ups, jams, or glue that isn't sticking
properly.
Attach identification labels to finished packaged items, or cut stencils and stencil information on
containers, such as lot numbers or shipping destinations.
Stock and sort product for packaging or filling machine operation, and replenish packaging supplies,
such as wrapping paper, plastic sheet, boxes, cartons, glue, ink, or labels.
Package the product in the form in which it will be sent out, for example, filling bags with flour from a
chute or spout.
Inspect and remove defective products and packaging material.
Start machine by engaging controls.
Remove finished packaged items from machine and separate rejected items.
Count and record finished and rejected packaged items.
*Key Accomplishment
Conceptualized and developed a new sanitation system that reduce machine down time and increase
production by 27 %.
Material Handler/Warehouse Representative
• Count finished products to determine if product orders are complete.
• Notify supervisors and other personnel of production problems, and assist in identifying and
correcting these problems.
• Examine contents and compare with records, such as manifests, invoices, or orders, to verify
accuracy of incoming or outgoing shipment
• Weigh materials or products, and record weight and other production data on tags or labels.
• Manually or mechanically load and unload materials from pallets, skids, platforms, cars, lifting
devices, or other transport vehicles
• Issue or distribute materials, products, parts, and supplies to customers or coworkers, based on
information from incoming requisitions.
• Receive and count stock items, and record data manually or using computer.
• Verify inventory computations by comparing them to physical counts of stock, and investigate
discrepancies or adjust errors.
• Clean and maintain supplies, tools, equipment, and storage areas in order to ensure compliance with
safety regulations.
• Prepare products, supplies, equipment, or other items for use by adjusting, repairing or assembling
them as necessary.
• Examine and inspect stock items for wear or defects, reporting any damage to supervisors.
*Key Accomplishment
Reduced driver complaints by 25% within the first six months of employment by actively listening to
drivers’ concerns and developing a more time efficient response system to ease drivers of their concerns
regarding transferring of shipment.
Training & Development
• Inspect work performed to ensure that it meets specifications and established standards.
• Enforce safety and sanitation regulations.
• Demonstrate equipment operations and work and safety procedures to new employees, or assign
employees to experienced workers for training.
• Confer with staff to resolve performance and personnel problems, and to discuss company policies.
• Screen job applicants, and hire new employees
• Advice managers, desk clerks, when aircrafts were complete and ready for flight inspection.
• Facilitated two week shadow orientation training for new hires
• Trained, managed, and supervised sanitation department after implementing new sanitation system.
• Recommend changes that could improve service and increase operational efficiency
*Key Accomplishment
Proposed and administered a new work schedule that allowed the employees to have more control of
their schedule which lowered the call out rate by 60 %.
CAREER HISTORY
Unilever, Baltimore, Maryland Machine Operator August 2009-Present
D.F.S Warehouse, Baltimore, Maryland, Warehouse Technician, September 2008- June 2009
Dryers Grand Ice Cream, Baltimore, Maryland, Production Technician, December 2004- December 2008
EDUCATION
2001- 2002 Career Development and Planning Certificate
Baltimore City Career Academy, Baltimore, MD
1998-2001 High School Diploma
Lake Clifton High School, Baltimore, MD
REFERENCES
Furnished Upon Request
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