Customer Service Manager

D

ESIREE

M

OTTA

**** ****** ***, *** *****, NV 89141 C: 702-***-**** ******@***.***

P

ROFESSIONAL

S

UMMARY

Operation Manager Specialist bringing extensive call center experience in inbound, outbound and blended environments. Strength in training and development, client relations and problem solving.

S

KILLS

Talented client relations manager Multi-line phone operation proficiency Customer service award Exceptional workflow management Skilled in call center operations

W

ORK

Exceptional communication skills Quick learner Shipping and receiving professional Creative problem solver

Operation Manager Specialist, 02/2007 to Current UPS – 335 E Arby Las Vegas NV Investigated Solved unresolved and resolved customer customer issues.

inquiries and complaints in an empathetic manner.

Promptly responded to inquiries and requests from prospective customers. Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals. Scheduled staff shifts to cover peaks and lulls in customer inquiries. Trained staff on operating procedures and company services. Managed Developed work highly flow empathetic to exceed client quality relationships service goals.

and earned a reputation for exceeding service standard goals. Met all customer call guidelines including service levels, handle time and productivity.

Watiress, Memphis BBQ 10/2006 – Las to 04/2009

Vegas, NV Assisted in maintaining preparation and service areas in a sanitary condition Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning Stocked bar with beer, wine, liquor, and related supplies Took Trained food new orders employees

and relayed orders to kitchens or serving counters

Managed guest checks, collected cash and processed credit cards Provided excellent customer service

Shipping Receiving Manager, 02/2001 to 09/2006 Sue's Health Food – Yucca Valley, CA Examined merchandise to verify that it was correctly priced and displayed. Conducted store inventories once per quarter. Stocked and replenished merchandise according to store merchandising layouts. Priced Completed merchandise, all point of stocked sale opening shelves and and closing took inventory procedures, of supplies.

including counting the contents of the cash register.

High Cresenta School Valley Diploma: High School General - La Education, Crescenta, 1998

CA

H

ISTORY

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DUCATION

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