Sales Service

Christian Andrews

Member Service Representatives - MSR I, American Heritage Federal Credit Union

Upper Darby, PA

*********@***.*** - 215-***-****

Ability to perform multiple tasks Over two years bank experience Thrive in a fast paced environment Over

six years cash

handling experience Recognized for proven sales ability Recognized for providing excellent service High level

of

professionalism Advanced computer skills

Core Qualifications

Operations management Quick learner

Client-focused File/records maintenance

File/records maintenance Reports generation and analysis

Results-oriented Computer proficient

WORK EXPERIENCE

Member Service Representatives

MSR I, American Heritage Federal Credit Union - Philadelphia, PA - October 2012 to Present

Philadelphia, PA

Responsible for providing a variety of paying and receiving functions for members in person, via phone, and

through the mail, including processing deposits, withdrawals, loan payments, cashiers' checks, money orders,

and cash advances.

Balances each day's transactions and verifies cash totals.

Performs a broad variety of member services functions such as opening and closing.

accounts, renewing certificates, and assisting members with bookkeeping and checking account problems.

Answers members' questions regarding Credit Union services provided and performs a variety of account

maintenance duties.

Actively cross-sells Credit Union services.

Performs specific assigned side-jobs including various clerical and receptionist functions, and assists other

Member Service Representatives with duties as required.

Serves members promptly and professionally.

Assistant Manager

Regal Cinema United Artists - Upper Darby, PA - November 2006 to December 2012

Coached team on awareness of all company promotions and advertisements which led to consistent

performance at or above sales goals.

Demonstrated dedicated leadership by acting as a role model at all times.

Good teacher who helped employees pick up new skills.

Bank Teller

Regal Cinema United Artists - October 2010 to June 2012

T.D. Bank, NA Drexel Hill, PA

Provide excellent service by meeting customers perceived and unperceived financial needs.

Successfully partner with bankers to refer financial products and achieve or exceed monthly sales goals.

Able stay focused during busy times resulting in successful settlement.

High level people skills, assist customers when they have questions, complaints, and concerns.

EDUCATION

BS in Mechanical Engineering

Pennsylvania State University

May 2013

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