Customer Service Medical Assistant

Phyllis Hartman

**** ****** ******

Philadelphia, PA 19135

215-***-****

***********@*****.***

Qualification Summary: Certified Medical Assistant

A Highly Motivated Business Professional with 20 years experience in the

Medical and Dental Fields. Excellent Customer Service, Communication and

Administrative Skills.

Certifications:

Certified Medical Assistant

Phlebotomy Certified

OSHA Certified

Certified in First Aid/CPR

Skills:

. Excellent attention to detail and efficient with written and verbal

communication

. Constant HIPPA mindfulness

. Multi-tasks successfully between customer care and office support

. Schedule appointments for blood draws

. Phone service directing necessary calls and confirm scheduled

apppointments

. Great prioritizing/organizational skills in multi-tasking and the

ability to work under pressure in a fast paced environment.

. Proficient in major applications including Word, Navinet, Cyberlab

. Experience with: Injections, EKG's, Urinalysis, Vital Signs, Medical

Terminology, Customer Service, Charting, Reception, Scheduling, MIS

Computer System, Sunrise Clinical Manager

. Always eager to expand and learn new skills

Clinical Extern:

J. Edwin Wood Clinic October 15-November 30,

2012

Medical Assistant Student Philadelphia, PA

. Referrals, Patient Appointments

. Blood Draws, Injections

. EKG's, Vital Signs

. Assist in GYN Exams

Employment:

Axis Diagnostics April 2013-Present

Mobile Phlebotomy Scheduler Langhorne, PA

. Schedule Patients for Home Blood Draws

. Create Requisitions for Billing & Phlebotomists

. Schedule/Coordinate Mobile Phlebotomist Home Draws

. ICD-9 Coding/Billing

. Enter & Code Tests into Computer System

. Handle all Doctors Requests for Blood Work for Patients

. Blood Draws in Main Lab

. Navinet Verification

. Answer Phones

Frankford Hospital/Frankford Division July 1997-July 2007

Unit Secretary Philadelphia, PA

. Responsible for 32 bed Medical/Surgical Unit

. Answering Phones

. Creating/Maintaining Patient Charts

. Filing, Ordering Floor Stock

. Entering Patient Medical Orders into Computer

. Admitting/Discharging Patients, Organizing Workflow

. Maintaining/Ensuring Information for RN's, CNA's and Physicians

. Ordering Doctor/Patient Consultations

. Setting up Patient Testing in various Departments

Robert Sinibaldi, DDS August 1995-April 1996

Dental Assistant Philadelphia, PA

. Assist Doctor in all aspects of the Dental Field

. Answering Phones

. Scheduling Appointments

. Taking/Developing X-Rays

. Verifying Insurance Eligibility

. Taking Dental Impressions

. Fluoride Treatments

. Charting

Education:

Star Career Academy November 2011-December 2012

Medical Assistant/Phlebotomy Program

Delaware Valley School for Medical/Dental Assistant April 1990-January

1991

Certified Dental Assistant

Abraham Lincoln High School High School Diploma 1982

Contact this candidate