Manager Sales Representative

JEFFREY G. CONLON

** ****** **** **** *****

Bethlehem, CT 06751

203. 509.2528 (Cell) ************@*****.***

PROFILE

Accomplished, Multi-Talented Professional - seeking a position in Training

and Development

Career Overview

A results-driven, goal-oriented, solution-providing and consummately

professional leader who has built a career on accepting challenges,

addressing complex problems, and delivering results. Unique

combination of responsibility and achievement in the private, public

and non-profit sectors. Twelve years as a New York City Police Officer

- tour of service include 9/11/2001. Achieved significant turnaround

of a non-profit corporation over a six year period. Accomplished

musician. Additional achievement in sales and management in the

private sector.

Core Competencies

Strategic Planning & P&L Management Team-Building

Thinking Program Development Platform Presentation

Talent Acquisition Client Retention & Project Management

Coaching & Mentoring Growth Focus Groups

Problem-Solving Program Development

Key Strengths

Energetic; results-oriented; solution-focused; decisive. Expertise in

training, motivation, development and team building.

driven. Superior analytical, organizational, communication, leadership

and managerial skills. Able to work with individuals of diverse abilities

and skill levels, develop them continuously, and mold them into a high

performance team. Exceptional presentation abilities - command presence -

owns the room. Strong desire to seeking to apply strong, diverse skills,

life experience and entrepreneurial spirit to a new professional challenge.

EXPERIENCE

COMCAST - New Haven, Connecticut 2012- Present

Global Media and Technology Company - Affiliated with NBC Universal

Direct Sales Representative/Winback - Market and sell a robust set of

telecommunications products on a direct, door-to-door basis. Focus is on

returning to former customers to the company. Generate leads.

Demonstrate products. Close sales.

. Product lines include Xfinity Video, Digital Voice, High Speed Internet

and Home Security.

. Demonstrate company's positive differentiation in a highly competitive

industry.

. Continuing to sharpen direct persuasive communication skills through

hours of cold calling, presentation and closing.

NORTH AMERICAN FAMILY INSTITUTE - Waterbury, Connecticut 2006-2012

Non-Profit Human Service Agency - Community-based Care for Individuals with

Emotional and/or Behavioral Problems

Program Director (2010-2012) / Residential Manager (2009-2010) / Assistant

Director (2008-2009)

Recreational Therapist (2007-2008) / Supervisor (2006-2007)

Served in five increasingly responsible roles in a "fast-track" career

progression. As Program Director, managed the efforts of 90 employees in

a 22-bed residential treatment facility for adolescent girls, managed under

the auspices of the Juvenile Justice Wing of the State of Connecticut

Department of Children and Families.

. Turnaround - Quickly recognized by senior management for capability,

maturity, integrity, effectiveness and dedication to the mission of the

organization. At time of hire, the facility was in a state of disarray,

with significant staff turnover and poor morale. Physical interventions

were a commonplace occurrence, workers compensation coverage was nearly

impossible to get, and there had been multiple publicized arrests of

clients initiated by staff.

. Leadership - Assessed the situation and put into practice the lessons of

leadership, crisis management, communication and continuous skill

development which had been integral to my years of service with the New

York Police Department. Instituted a calm, client-centric approach. Led

by example. Trained and mentored staff members.

. Results - Within two years, physical interventions had been cut by 50%,

workers compensation claims had been cut by 80%, staff turnover was

minimal, and staff-initiated arrests reduced by 90%+. Recidivism rate

among clients was reduced from nearly 50% to almost 0%. A genuine

culture change had been successfully accomplished, which positively

benefited everyone connected with the unit.

Jeffrey G. Conlon/Page Two

. Training - Certified Trainer of De-Escalation and the Normative Approach.

Trained other trainers, both within and outside the organization.

Brought in by the Connecticut Department of Children and Families and a

variety of non-profit organizations to conduct training programs.

Successfully helped an organization cope with the sense of loss and guilt

relating to an incident involving a client's death.

. Community Relations - Assigned to the visible role of Community

Relations Manager. Built partnerships with Connecticut Department of

Children and Families and the Waterbury Police Department.

. Developing a New Mission Statement - Saw the need for a new clarity in

mission statement and challenged the conventional wisdom. Initiated a

process of exploration, communication and consensus-building which "re-

branded" the organization's self-identity to the concept of "Creating a

culture in which self-regulation replaces the need for external control".

This became a touchstone of the organization, and were part of the

culture which saw such dramatic positive changes.

RESTAURANT ASSOCIATES - Flushing, New York 2002-2006

The Nation's Premiere Foodservice, Restaurant and Catering Company - 150+

Locations

Shipping and Receiving Manager - Managed hundreds of employees while

working hand-in-hand with Executive Chefs ordering food and beverage.

Hired, trained and developed employees in job functions. Created and

maintained relationships with vendors.

. Initially hired to scoop ice cream during the annual US Open Tennis

Tournament in Forest Hills, New York. This became an annual experience.

Promoted into more visible roles.

. During this five year period, served as the Shipping and Receiving

Manager for this event - signing for and distributing food for 300,000+

visitors from around the world each day of the tournament.

. Worked with Executive Chefs of major restaurants on site. Noted for

being able to recruit, train and motivate an extremely diverse 300+

person work force to deliver excellent service. Worked with company over

a 20+ year period.

NEW YORK CITY POLICE DEPARTMENT - New York, New York 1990-2002

"New York's Finest" - The Front Line of Public Safety in The World's

Greatest City

Police Officer - Performed general law enforcement and police service

duties, including protection of life and property, assisting citizens,

enforcement of criminal and motor vehicle laws, providing medical aid,

community relations, motor vehicle accident and criminal investigations.

Processed crime scenes. Gathered evidence. Presented court testimony.

. Duties included work as a uniformed and plain clothes (undercover)

officer. Assigned as a Youth Officer.

. Managed equipment and Communications Department for the Northern

Manhattan Narcotics Division. Trained undercover agents, detectives and

high ranking leaders in the use of high tech equipment. Prepared and

monitored undercover agents in the field. Among the founding members of

the Bicycle Patrol Unit.

. Played for ten years on the Pipe and Drum Band as a Bagpiper.

INDEPENDENT CONSULTANT/ENTREPRENEUR - New York, New York 1990-

Present

Singer/Songwriter/Performing Musician

Turned a childhood passion into a component of professional life. Utilize

this part of life to develop and express creativity, continue to develop

capability, and utilize the magic of music and performance to educate,

uplift and inspire.

. Founded a Celtic Band that has played at Irish Clubs, festivals and other

events. Recorded and produced CD's.

. Member of a band that was the Official Celtic Rock Band of the New York

Mets. Performed concert and national anthem at Shea Stadium five times,

including a memorable appearance that commemorated 9/11 losses.

. Performed on ESPN's Cold Pizza, Better Connecticut, Good Morning America,

Fox Money, 99.1 WPLR, and as a sub in The Marshall Tucker Band on

numerous occasions.

. Recorded and produced seven albums of original music to my name.

. Headlined every major Irish Fest in Connecticut over the past fifteen

years. Wrote theme song for a TV show that almost made it out of pilot.

. Recorded with Grammy award guitarist Joaquin Lievano (John Luc-Pontes

guitar player), New Riders of the Purple Sage pedal steel guitarist Buddy

Cage, and two members of the original Riverdance. First and only solo

performer to play the Big Apple Bluegrass Festival.

EDUCATION/TRAINING

New York Institute of Technology - New Britain, Connecticut

Approximately 75 credits towards Bachelor of Arts, Communication degree.

College coursework includes study at St John's University and University of

Phoenix.

Professional Development

Hundreds of hours of courses, workshops, seminars, conferences and self-

study throughout career on topics in Communications, Leadership,

Management, Operations, Safety, Compliance, Security and Technology.

Details available.

Contact this candidate