Customer Service Human Resources
Resume:
NNAMDI OBOWU ATLANTA, GA 30338
******.*****@*****.***
EDUCALTION/PROFESSIONAL QUALIFICATIONS
University of Oklahoma, Norman, OK
Master of Arts in Human Resources/Relations (graduated Dec 2011)
4.0 GPA
University of Oklahoma, Norman, OK
Bachelor of Arts in Business Administration (graduated Dec 2009)
3.30 GPA
Oklahoma City Community College, Oklahoma City, OK
Associate of Science in Management Information Systems (graduated Dec 2007)
Fort Sam Houston, San Antonio, TX
Dental Specialist Certification (Military, Distinguished honor graduate)
INTERNSHIPS
Cares Medical Nig. Ltd- Customer-Client Liaison, Lagos, Nigeria (Fall 1999)
o Performed clerical work, answering phone calls, responding to customer issues & inquiries.
Other duties included scanning, sorting & cataloging customer records
OMD (Oklahoma Medical Detachment), OKC, OK (Summer 2011).
o Record Scrubbing i.e. Scanning, Sorting and Cataloging of solider documentation, as well as data
entry for soldiers going on or coming off deployment. Performed clerical work that included
answering phone calls, writing reports & responding to constituent inquiries & issues.
WORK EXPERIENCE
Administrative NCO (Administrative Specialist) – United States Army National Guard, April 2004-
Present
Working with Solider records. Scanning, sorting & cataloging solider records & documentation.
o
Supervision, organization, rating, and training of soldiers grades E-1 – E-4 in drill missions, and
tasks. General Clerical & Administrative support functions as well as Payroll, Recruiting,
Creating and maintaining various reports as assigned.
Dental NCO (Dental Technician) –United States Army National Guard, April 2004-Present
o Organize, assist, and participate in Soldier Readiness Programs (SRP) and Annual Dental Check-ups
(A.D.C). Certified dental assistant. Assist dentist with dental screenings, examinations and patient
care. Supervision, organization, rating, and training of soldiers grades E-1 – E-4 in drill missions,
and tasks.
TSA (Telephone Sales Associate) – TCIM Services, Norman, Oklahoma, May 2003 –March 2004
o Responsible for the marketing and promotion of various company services. Providing exceptional
customer service to company tenants & vendors.
Cares Medical Nig. Ltd- Customer-Client Liaison, Lagos, Nigeria Jan 2000 - June 2002
o Performed clerical work, answering phone calls, responding to customer issues & inquiries.
Other duties included scanning, sorting & cataloging customer medical records. Also the
buying and selling of company merchandise specifically frames & lenses
RECRUITING EXPERIENCE
Military - U.S Army National Guard
HONORS & AWARDS
Vice-President’s Honor Roll, Oklahoma City Community College
Dean’s List, University of Oklahoma, multiple semesters
President’s Honor Roll, University of Oklahoma, multiple semesters
Vice President’s Honor Roll, University of Oklahoma, multiple semesters
Distinguished Honor graduate, Fort Sam Houston, San Antonio, TX, 2004
Commandant’s List, Fort Sam Houston, San Antonio, TX, 2004
Army Achievement Medal for outstanding dedication to duty, 2007
ACTIVITIES
African Students Association (University of Oklahoma) – Member
Pan American Students Association (University of Oklahoma) – Member
QUALIFICATIONS
Familiar with Microsoft Access, Excel, Power Point, Outlook, Word, Adobe Photoshop, Adobe
Premiere 6.5
Experience with different writing styles and techniques
Professional attitude with ability to work cooperatively as a team player, even with challenging
individuals and situations
Natural flair for diplomacy
Excellent verbal and communications skills
Calmness, tolerance and patience in dealing with difficult situations.
Doggedness in pursuit of objectives & goals
Ability to work with maximum initiative and minimal supervision.
Languages spoken: English, Igbo (Nigerian)
WILLING TO RELOCATE
Contact this candidate