Manager Customer Service

M ichael Comerford

*** ****** ***** ***** ***** ● Levittown, PA 19057 ● 215-***-**** ● *************@*****.***

Summary

Manager experienced in manufacturing, production, distribution and logistics operations focused on exceeding set goals while

meeting safety regulations. Organized manager who excels in deadline driven environments in order to meet customer needs.

Proven leader with proficiency in team building, motivational techniques, morale building and project management.

Skills Summa ry

SAP Lean LTL/TL Logistics

Project Management Manufacturing Small Parcel Logistics

Microsoft Excel Inventory (UPS/FedEx)

Microsoft Office Suite Management Warehouse Management Systems

Warehousing First Aid Certified

TimeClock + Manager

AFS Logistics

P rofessional Experience

MANAGEMENT

Managed the picking, packing and shipping of safety goods, while ensuring tasks were completed safely and efficiently by use

of proper personnel in accordance with budgeting constraints.

Lead and directed group of over 50 associates in a distribution environment at a pick, pack and shipping facility.

Ensured staffing levels were adequate to meet production needs and provided relief coverage for operational duties.

Maintained employee morale through coaching, feedback, and employee interaction.

Designed and managed reports to track productivity, order quality, inventory management and overall performance of

distribution facility in order to review performance against established goals.

quality control

Improved order quality rate for LTL department by 3%, while increasing production by 12%.

Trained, instructed and monitored employees on their job duties, while pointing out any potential quality related concerns.

Monitored powder mixing and tablet creation processes in a manufacturing environment, ensuring product met quality

expectations and all batches were created correctly.

Coordinated plans with quality assurance team to ensure standards were met and quality control was being enforced during

manufacturing and production processes.

project management

Facilitated work plans with procurement team for cosmetic products in order to meet consumer demands.

Monitored and coordinated the LTL/TL operations for outbound shipments with third party logistics company.

M ichael Comerford

223 Cobalt Ridge Drive South ● Levittown, PA 19057 ● 215-***-**** ● *************@*****.***

Employment H istory

Airgas – B ristol, PA

Operations Manager, 2006 to Present

DC Associate, 1999 to 2002

Estee lauder – Trevose, PA

Production / Distribution Supervisor, 2004 to 2006

CDW – Gibbsboro, NJ

Account Manager, 2003 - 2004

BENSALEM TOWNSH IP COUNTRY CLUB – Bensalem, PA

Customer Service Representative / Bartender, 2000 to Present

E ducation

Temple university – pHI LADELPHIA, PA

Bachelors of Business Administration, 2002 GPA: 3.2/4.0

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