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Customer Service Insurance

Location:
Ashland, MA
Posted:
October 05, 2013

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Resume:

Casey Hovsepian

Research and Data Analyst - StudentLinkUp

97A Pleasant Street - Ashland, MA 01721

**********@**.*** - 508-***-****

Hardworking and a quick learner, I have a versatile skill set with experience in customer service, research,

and written and oral communication. I work well in a fast paced, detail and dead-line oriented environment.

WORK EXPERIENCE

Research and Data Analyst

StudentLinkUp - Wayland, MA - October 2012 to July 2013

Research, develop and maintain database for start-up internet marketing company. Edit and maintain company

website. As part of the Social Media Marketing Team, update and run Twitter, Facebook, Pinterest, and

Instagram accounts.

Insurance Coordinator

Tocci Dental Associates - Wellesley, MA - June 2011 to October 2012

Brought outstanding receivables to lowest level in company history. Coordinated, liaised and networked

between insurance companies and patients. Managed filing and tracking of insurance claims and informed

patients of their claims status. Researched and resolved insurance billing issues. Processed insurance

payments and write-offs.

Concierge

Apple Inc - Natick, MA - May 2008 to August 2011

Greeted and directed customers to the appropriate product or representative in a timely manner to ensure

a superior customer experience. Triaged hardware issues to expedite service appointments. Educated

customers on product features and functions.

Customer Service Representative

Shaw's Supermarkets - Ashland, MA - September 2003 to July 2008

Managed cashiers, baggers and their break schedules. Responsible for closing at day’s end.

EDUCATION

BS in Human Nutrition

Framingham State College - Framingham, MA

2007 to 2011

University of New Hampshire - Durham, NH

2005 to 2007

SKILLS

I am proficient in Microsoft Word, Excel, Outlook, PowerPoint and PracticeWorks.



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