Sales Operator
Resume:
Phyllis
Robinson
Hodges
Road,
Spokane
Valley,
WA
99016
–
L:
(509)
924-
(805)
433-
–
***********@*****.***
AdministraNve
Support
professional
experienced
working
in
environments
demanding
strong
organizaNonal,
technical,
and
interpersonal
skills.
Trustworthy,
ethical,
and
discreet,
commiVed
to
superior
customer
service
and
saNsfacNon.
Capabili/es
include:
• Over
20
years
of
responsible
employment
experience
including:
-
Account
Management
-
Computer
Opera/ons
-
Customer
Service
-
Data
Base
Management
-
Inventory
Control
-
Sales
Support
-
SoDware
Tes/ng
-
Technical
Services
• SoXware
knowledge:
-
Mac
OS
X
-
Windows
7
-
Windows
Vista
-
iNumbers
-
iPages
-
MS
Excel
-
MS
Excel
for
Mac
-
MS
Powerpoint
-
MS
Window
-
MS
Word
-
MS
Word
for
Mac
-
QuickBooks
-
Quicken
• Hardware
knowledge:
-
Computers;
mainframes,
personal,
and
laptop
-
Faxes;
operaNon
&
maintenance
-
Photocopiers;
operaNon
&
maintenance
-
Printers;
operaNon
&
maintenance
-
Telephone
(mulN-
line);
customer-
service
eNqueVe
when
answering
and
transferring
calls
Experience:
• Provided
correcNve
merchandising
support
through
all
soX
line
store
departments
of
a
major
retailer,
by
restoring
display
racks,
tables
and
shelving
units
to
assure
orderly
product
presentaNon.
• Greeted
customers,
accepted
and
processed
payments
on
accounts.
Generated
acNvity
reports,
prepared
business
correspondence,
internal
memos,
reports,
and
special
presentaNon
materials,
and
processed
orders
for
adverNsing
sales.
• Provided
technical
PC
support
for
company
Sales
Reps
and
Management.
• Monitored
customer
service
account
programs
for
credit
card
charges
and
internal
billing.
• Provided
telephone
tech
support
for
delivery
of
video
content
programming
to
subscribers.
• Increased
department
producNvity
by
75%
through
efficient
restructuring.
• Updated
all
internal
procedures
for
troubleshooNng
and
associated
manuals.
• Maintained
on-
line
databases
for
a
defense
industry
contractor
supporNng
US
Navy
ship
systems.
• Analyzed
and
verified
data
integrity
for
technical
manuals
and
field
documentaNon.
• Designed
and
implemented
system
instrucNons,
problem
solving
rouNnes
and
quality
control
soluNons.
• Supported
core
redevelopment
of
computer
mainframe-
hosted
database.
• Award
for
outstanding
performance
in
meeNng
large
government
contract
shipping
deadlines.
• Provided
user
training
on
VAX
11/780
and
PC
computer
systems.
Served
as
VAX
peripheral
operator.
• Assisted
programming
staff
in
development
of
database
subrouNnes
from
BASIC
to
PC
based
codes.
• Served
as
mainframe
console
and
peripheral
operator
for
student
records
and
other
data
archives.
• UNlized
Job
Control
Language
(JCL)
to
queue,
process,
sort
and
complete
data
job
runs.
• Served
as
in-
house
technical
resource
for
JCL
and
computer
system
problems.
1/2
Employment
History:
U/lity
Sales
Support
J.
C.
Penney
Co.,
Inc.,
Ventura,
CA
(2
years)
Sales
Support
Representa/ve
The
PenneySaver,
Camarillo,
CA
(3
years)
Data
Center
Operator
Logix
Development
Corp.,
Camarillo,
CA
(3
years)
Research
Analyst
MeVers,
Inc.,
Camarillo,
CA
(5
years)
Senior
Data
Entry
Operator
Infotec
Development
Inc.,
Camarillo,
CA
(6
years)
Computer
Operator
III
Pepperdine
University,
Malibu,
CA
(5
years)
Honorable
Discharge
United
States
Navy
(3
years)
Educa/on:
• Bachelor
of
Science
-
Electrical
Engineering
&
Communica/ons
Technology,
ITT
Technical
InsNtute,
Oxnard,
CA
• Associate
of
Science
-
Electronics
Engineering
Technology,
ITT
Technical
InsNtute,
Oxnard,
CA
• Cer/fied
Computer
Operator,
Computer
Learning
Center,
Los
Angeles,
CA
• High
School,
Arroyo,
El
Monte,
CA
Addi/onal
Skills:
-
10-
key
-
Data
entry
-
Filing
-
Typing
-
Adaptable
-
AnalyNcal
-
Correspondence
preparaNon
-
CreaNve
-
Detail
oriented
-
Independent
worker
-
InformaNon
research
-
Inventory
maintenance
-
Listening
Skills
-
MulNtask
effecNvely
-
OperaNon
Monitoring
-
Organized
-
Planning
abiliNes
-
PosiNve
aptude
-
Problem-
solving
-
Processing
items
-
Professional
manner
-
Quality
control
-
Record-
keeping
-
Report
preparaNon
-
Self
starter
-
Team-
worker
-
Verbal
skills
-
WriVen
skills
-
Resourceful
in
compleNng
projects
-
Short
learning
curve
for
new
soXware
-
Confident
and
poised
with
individual
interacNons
at
all
levels
2/2
Contact this candidate