Supervisor Management

Gene V. Bova

****.****@*******.***

***** ********* ****

Tinley Park I L 60487

Home 815-***-****

Cell 815-***-****

Career Summary

Central Technology & Ops Supervisor, Operations Officer, with 30 years of experience in

Operations. Eighteen of those years as a Supervisor. Expertise in adapting well to change,

organizing, Excel, Word and communicating. Proven ability to coach employees to work as a

team of one while working towards goals to increase productivity.

Experience

T he P rivateBank (Chicago) (2012 to 2013)

D eposit Management Services (June 2012 to January 2013)

A nalyst I - Verify daily end of day processing totals. Create spreadsheets for numerous

p rojects. Create new records retention system for area. Complete areas monthly scorecard

for upper management.

Chase, Chicago, I L (1981 – 2010)

Chicago ATM Deposit P rocessing (2007 – 2010)

M anager of 23 second shift production employees. Daily ATM deposits prepped, verified

and brought to the I tem Processing ATM area for processing of the checks within strict

Service Level Agreements. Verify the daily cash from the deposits and sent to the Cash

Services Vault for verification.

C hicago ATM Balancing (2006 – 2007)

M anager of the Chicago ATM General Ledger Area. Managed a staff of 10 full t ime

employees to balance & make all adjustments to customers’ accounts while keeping the

general ledger account balance and done within the set guide lines of the department.

T reasury Services / External KYC Verification / U. S. Pat riot Act Supervisor

(December 2003 – 2005)

Supervised a team of 4 fulltime employees to verify customers via the Security Event

M anagement (SEMS) system used to t rack events received from Dunn & Bradstreet (D &

B). Used various systems, Treasury Services Know Your Customer (KYC), various websites

and verifying customer’s documentation to prove the customers identity. Worked very

closely with Commercial Banking & Treasury Services Compliance Departments creating &

refining our procedures.

Created various reports used to show upper Management our standing daily, weekly &

monthly.

R emittance Processing Supervisor I I in Elgin Lockbox (July 2003 –

December 2003)

Supervised the Incoming Mail area and the Dispatch area comprised of 2 Team Leaders

and 8 employees. Sorted the Incoming Mail via an Olympus Mul ti –tier sorter. Mailed out

customer advices along with the backup of daily deposits.

O perations Supervisor in Research & Adjustments (1998 – July

2003)

Supervised two teams, a total of 18 employees, in Chicago Research Area. One team was

t he Records warehouse team and the other was the General Ledger Reconciliation team.

M y teams have met, or exceeded all their goals put forth to them. Appointed the Business

Lead for our H igh Performance Culture management process. Coordinated and produced all

of our charts to show our progress.

O rganized and structured a records warehouse retrieval team to be able to meet a 24-

hour service level agreement for the return of requests by changing the process f lows of

w hich the work was done.

Developed productivity reports to show employees weekly and monthly progress and to

work to a common goal. This was used to create an incentive program, which resulted in a

90% increase in achieving service level agreements.

Monitored twenty-seven general ledger accounts to bring our open i tems from 3500

i tems to 110 in a two-year period. Oversaw our i tems, over clearing standard, and wri te-offs

have been zero over the past 2 years.

Developed and executed the general ledger test scripts used for the I l linois conversion.

T his enabled us to have no major issues after the conversion. These scripts enabled all of

t he general ledger accounts to be current and not to be over standard.

Supervised the Set-up Team of over 30 employees who worked the entire i tem types of

d ifferences sent to us from our I tem Processing unit. Gained experience with all the i tem

t ypes of differences. Gave feedback to I tem processing for process improvements.

Monitored over 600 t racers that where not balanced until a later date. These t racers

w here balanced and the differences that came out of the balancing where opened and added

to our open i tems to be processed.

Supervised a second shift team of 25 employees to pull the backup needed for non-

financial cases to be sent to customers the next day. This team was made up of employees

t hat had very li t tle experience in research. Coached them so that they were able to complete

a ll the functions.

O perations Supervisor in Tellers Reconcilement (1988 – 1997)

Supervised 30 employees to balance fifteen general ledger accounts and to make various

customer adjustments. Held wri te-offs to a minimum over the nine-year period, while

making all the customer adjustments within the twenty-four hour service level

agreement.

T eam Leader (1985 – 1988)

Lead the Reconciliation side of Teller Reconcilement. Monitored all the general ledgers

t hat we balanced to keep wr i te off as low as possible.

Teller Reconcilement C lerk (1980 – 1984)

Recorded and processed various types of customer adjustments that came out of the

Teller 4700 system.

E ducation

University of I llinois at Chicago, Business, 1978 – 1980

Bank One Certificate of Management program, 2002.

Technology Knowledge

SAP, Claims, Excel, Word, Due from (Federal Reserve & Domestic Banks), Internet,

Sales, Outlook.

Contact this candidate