Customer Manager
Resume:
Eva Francis
**********@*****.***
OBJECTIVE
A professional dental hygienist seeking full-time permanent position, who enjoys working as a team
member in a collaborative, fast paced, and high initiative dental practice.
SUMMARY OF SKILLS
• Excellent computer skills and experience with MS Office applications.
• Results oriented, creative problem solver who enjoy challenges and strive to learn new
technologies.
• Work well under pressure and able to meet tight deadlines.
• Well organized and a true team player plus an excellent coordinator.
• Orchestrate and communicate effective schedules with clients and other dental professionals.
• Strong Accounting and Financial Management knowledge.
Professional Qualifications
• • •
Perform Clinical Therapy Coronal Polish Fluoride Treatment
• • •
Health promotion Air Polish Periowave Treatment
• • •
Customized in office Radiographs Periodontal management
• •
Whitening Trays Smoking Cessation Prenatal Dental Care
• • •
Sports Guards Nutrition counseling Kids Oriented Dental Care
• •
Pit and Fissure Sealants Oral Hygiene Education
WORK EXPERIENCE
CLINICAL EXPERIENCE:
Canadian Academy for Dental Hygiene October 2011
– August 2013
• Was able to successfully align clients with proper scheduling by reviewing each client’s
treatment plan, and booked re-care appointments accordingly.
• Reviewed medical history and completed full assessment on each client to determine if
medical or other professional consults are necessary to proceed with treatment.
• Assessed client’s pain threshold and collaborated with the dental team to provide the most
appropriate pain management treatment.
• Took radiographs using digital, panoramic and conventional film techniques.
• Developed debridement skills using hand scaling techniques, ultrasonic and piezo equipment
for clients with various degrees of difficulties.
• Assessed the type/source of stain and determined the best technique to remove including
hand instrumenting, ultrasonic scaling, pumice stone, coronal polish and/or air power polish.
• Provided client based oral hygiene education tailored to clients’ cognitive and motor skills.
OTHER WORKING EXPERIENCE:
Conceptwave Software Inc. June 2007
– October 2011
Customer Support specialist
• Supported software technical inquiries with a variety of customers world wide, created defect
tickets for the issues that require attention from the development group
• Followed up with the development group on the progress of each opened ticket and
communicated the status with the affected customer
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Eva Francis
(905) 781 - 0107
**********@*****.***
• Validated fixes in the QA environment to be working as expected, plus post the deployment in
the customer’s environment
Advanced Performance Auto June 2001 –
October 2007
Sales/ Customer services manager
• Managed each vehicle’s file that enters the dealer’s showroom for sale, by checking the
history, run 50 point inspection with the service department, and perform a complete detailing
and buffing job with a third party vendor
• Set up specials and brochures, plus work with the local newspaper for weekly advertisement
• Worked with each customer to address his needs and available finance to put him in the right
vehicle
• Worked with different banks /financial lenders to facilitate loans for the customer’s that need
financial support to purchase vehicles by getting the best rate possible that matches their
credit score
• Maintained databases with customer information to follow up with them on their new
purchase and/or those are still in the market for a new used one.
EDUCATION & CERTIFICATION
Canadian Academy of Dental Hygiene
•
October 2011 - August 2013
• Diploma in Dental Hygiene, Mississauga, Ontario
•
City University
•
April 2003
• B.Sc. in Computer Science, City University, Seattle, WA, USA
Certification:
CPR Training by the red cross
•
August 2012
Financial Peace University Certified counselling
•
October 2011
MEMBERSHIPS
•
CDHO (College of Dental Hygienists of Ontario)
•
August 2013
http://www.cdho.org/
•
•
CDHA (Canadian Dental Hygienists Association)
•
October 2011 – Current
http://www.cdha.ca/AM/Template.cfm?Section=Home
•
•
ODHA (Ontario Dental Hygiene Association)
•
October 2011 – Current
http://www.cdha.ca/AM/Template.cfm?Section=ODHA&
•
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Eva Francis
(905) 781 - 0107
**********@*****.***
EXTRA CURICULAR ACTIVITIES
• Interior Decorator.
• Professional singer.
• Play the Piano.
• Enjoy swimming, jogging and other outdoor activities.
REFERENCES
References available upon requests
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Contact this candidate