Customer Service Representative

MELANY REDMOND

*** ******* ****** *********, ** 071**-***-*** 6637 **************@*****.***

PROFESSIONAL EXPERIENCE:

March 2008 May 2013

Bank of America Newark, NJ Collector II

• Persuade customers to become current using professionalism and tact while adhering to all applicable collection laws

• Works in Collections/Risk Operations environment and handles routine outbound or inbound calls at any stage of delinquency

• Successfully negotiates more complex payment programs or arrangements with minimal guidance

• Manage an established list of accounts on an automated collections system and/or auto dialer

• Resolve billing problems and inquiries

• Top performer

March 2007 March 2008

Bank of America Newark, NJ Customer Service Representative

• Successfully assisted customers with questions or issues regarding their credit card accounts received via phone and/or

correspondence

• Used computerized system for tracking, information gathering, and/or troubleshooting

• Exceeded sales goals consisting of cross selling additional bank products to existing customers

April 2006 February 2007

Manhattan Club East Stroudsburg, PA Member Services Specialist

• Received inbound telephone inquiries from timeshare owners

• Assisted owners with reserving properties

• Provided high level of customer service

June 2003 January 2006

Superior Court, Essex Vicinage Newark, NJ Judiciary Clerk II

• Received inbound telephone inquiries regarding court cases

• Properly distributed and processed incoming mail

• Entered filing fees

• Entered and scheduled Landlord/Tenant court hearings

• Provided high level of customer service

Education:

Essex County College Newark, NJ – 2004

Affiliations:

Member Black Professionals Group (BPG) Newark NJ 2010 Present

SKILLS:

Strong technical skills, Proficient in Word, Excel, and Outlook, Strong Customer Service Orientation, Excellent written and verbal

communication skills, Good interpersonal and leadership skills, Highly organized with the ability to adapt quickly to changing priorities,

Effective prioritizing and management skills, motivated self starter, able to handle multiple tasks simultaneously.

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